Call Centre jobs and Customer Service jobs are terms that are commonly used to describe the same role. If you work in a Call Centre you are invariably spending most of your day on the telephone speaking with customers about a variety of things, from queries to complaints and sales, therefore providing an outstanding service experience for customers is your main priority.
A Customer Service Advisor job description might include the following duties:
- Provide a high-quality service to customers comprising of handling inbound & outbound calls and undertaking a range of processing tasks.
- Complete telephony, digital and admin-based tasks to service customer queries.
- Take ownership of customer problems, solving them at first point of contact and escalating when required.
- Handle customer data ethically and with discretion.
- Work to productivity targets and quality measures.
One of the great things about a Customer Service job is that you do not need any real previous experience in order to excel in this role. We can all find an example in our working history that shows our ability to deal with customers in a friendly and professional manner and so the more important thing to consider is who you are naturally and it is this that you will find the Customer Service job description tends to focus on.
What can I earn as a Customer Service Advisor?
The average pay rate for a Customer Service Advisor will be upwards of £9.60 per hour, £18,000 to £20,000 per year for a full-time position. In both Call Centre jobs and Customer Service jobs, the opportunity to earn extra money through overtime will always be good. You can be reassured that work as a Customer Service Advisor will be consistent throughout the year but customer helplines do experience busy seasons so the availability of hours can really spike during these times.
What does it take to work in Call Centre jobs or Customer Service jobs?
Call Centre jobs and Customer Service jobs best suit someone who is a natural people person, confident and comfortable in their ability to converse with a customer over the telephone.
To be an outstanding Customer Service Advisor in a Call Centre you will need to have the following skills and traits:
- Excellent communication - oral and written.
- Confident telephone manner.
- Embrace 'in the moment' coaching to develop your skills and knowledge.
- Continuous improvement mindset which will be evidenced in the improvement of customer centric measures. Developing over time, a deeper level of expertise in the business and its products.
- Adaptable to change and willing to embrace new ideas.
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
- Positive and approachable manner.
- Team player.
You will find a number of behind the scenes interviews with Customer Service Advisors and Call Centre staff here. These interviews provide an excellent insight into the role, the environment, the prospects, the perks and the challenges faced in a customer focused position.
If you are interested in finding out more about how to become a Customer Service Advisor, our Customer Service career guide will tell you everything you need to know.
Our specialist Office branches are on hand to recruit and support our Office community with Call Centre and Customer Service jobs for current and future career prospects, check out our available roles below and apply online or contact a branch to register with us.