Receptionist Jobs

Receptionists are the welcoming face of an organisation. Whether working in a corporate office, hotel, medical practice, or public service setting, you will be responsible for greeting visitors, answering calls, and ensuring smooth business operations. The role is highly people-focused and requires excellent communication and organisational skills.

Typical job adverts for Receptionists highlight duties such as managing and booking appointments, handling post and deliveries, maintaining visitor logs, and providing general administrative support. In some environments, Receptionists may also be responsible for security procedures, issuing visitor passes, or coordinating meeting rooms.

Employers often look for candidates with previous customer service or administrative experience, though entry-level roles are available for those with the transferable skills and enthusiasm for the role. To be a Receptionist, a professional appearance, punctuality, and a calm, friendly manner are essential. Receptionists must be confident using telephones, email, and office software, and able to multitask effectively in fast-paced environments.

While formal qualifications are not always required, GCSEs in English and Maths are commonly expected. Some employers may also request experience with specific systems, such as booking software or CRM tools. The most successful Receptionists are those who can create a positive first impression, remain composed under pressure, and support the wider team with efficiency and warmth.

View more information about a Receptionist job description.

Receptionists need a blend of technical and transferable skills to succeed. It is vital that you have both strong written and verbal communication if you’re applying for a Receptionist role. Being able to speak clearly, listen attentively, and convey information accurately is essential, especially when dealing with a high volume of calls or visitors.

Organisation is another key skill. Receptionists often juggle multiple tasks, from managing diaries and booking appointments to handling post and maintaining records. Strong time management and the ability to prioritise are crucial to keep your workplace running smoothly.

Some technical skills you will need to be a Receptionist include proficiency in office software such as Microsoft Outlook, Word, and Excel. Familiarity with booking platforms and customer databases is also beneficial but not always required as most employers will provide training on their specific systems. In some roles, Receptionists may need to operate security systems or manage petty cash, requiring attention to detail and trustworthiness.

A friendly, approachable manner is also necessary as it helps put visitors at ease, while patience and empathy are crucial when dealing with difficult situations or vulnerable individuals. As a Receptionist, you must also be adaptable, as no two days are the same, and the ability to stay calm under pressure is highly valued.

Other roles and previous experience, such as from retail, hospitality, or customer service roles can help you when applying for Receptionist roles as you learn transferable skills including problem-solving, teamwork, and resilience. However, previous experience is not necessary as employers look for reliable, professional, and capable candidates to represent their business with confidence and care.

The demand for Receptionists remains steady, with opportunities across a wide range of sectors including healthcare, education, hospitality, the public sector, and corporate offices. As the first point of contact for many organisations, Receptionists play a vital role in shaping customer and client experiences.

In recent years, there has been a shift towards hybrid and remote working, which has influenced the nature of front-of-house roles. While some businesses have reduced their need for full-time reception cover, others have expanded the role to include virtual receptionist duties, such as managing online bookings, handling remote enquiries, and supporting digital communication channels – making technical skills more valued within the workplace.

Healthcare remains a strong area of demand, particularly in GP surgeries, dental practices, and private clinics where your skills can make a significant day-to-day difference. These roles often require additional knowledge of patient confidentiality and appointment systems, but can be a great first role or career progression opportunity. The hospitality sector also continues to rely heavily on Receptionists, especially in hotels and leisure facilities, where customer service is an essential part of the role.

Regionally, larger cities such as London, Manchester, Birmingham, and Glasgow tend to offer the highest number of vacancies, but opportunities exist UK-wide, particularly in areas with a strong business or tourism presence.

While automation and self-service technologies have changed some aspects of the role, the human touch remains irreplaceable within Receptionist roles. Employers continue to value Receptionists who can offer a warm and inviting presence, solve problems quickly, and represent their brand with professionalism. As businesses continue to prioritise customer experience, the role of the Receptionist remains as important as ever.

Receptionist salaries vary depending on location, sector, and level of experience. Entry-level Receptionists typically earn between £19,000 and £22,000 per year. These roles are often found in smaller businesses, clinics, or educational settings and may include part-time or shift-based work.

Mid-level Receptionists, particularly those with several years of experience or working in busy environments such as corporate offices or hotels, can expect to earn between £23,000 and £26,000 annually. The average Receptionist earns just over £24,000 per year. In London and other major cities, salaries may be slightly higher to reflect the cost of living and increased responsibilities.

Senior Receptionists or Front Office Managers, who may supervise a team or take on additional administrative duties, can earn upwards of £28,000 to £32,000. In high-end hospitality or executive environments, this figure can rise further, especially where the role includes concierge-style services or VIP client management.

Several factors influence pay, including the size and type of organisation, working hours (e.g. evenings or weekends), and whether the role includes additional duties such as facilities management or event coordination. Receptionists with specialist skills, including fluency in another language or experience with industry-specific software, may also command higher salaries.

Temporary and agency Receptionist roles often offer competitive hourly rates, typically ranging from £12 to £14 per hour, depending on location and experience. These roles can be a great way to gain experience, build confidence, and explore different sectors before committing to a permanent position.

A career as a Receptionist offers a strong foundation for progression into a variety of administrative and customer-facing roles, making it the perfect position for anyone looking to make a difference with their career. Many professionals begin in entry-level Receptionist positions and, with experience, move into more senior front-of-house or office support roles.

Common progression routes include becoming a Senior Receptionist, Front Office Supervisor, or Office Manager. These roles often involve managing a team, overseeing daily operations, and liaising with other departments. In larger organisations, Receptionists may also transition into roles such as Executive Assistant, Personal Assistant, or Facilities Coordinator.

For those working in healthcare, progression might involve moving into roles such as Medical Secretary or Practice Manager, particularly with additional training. In hospitality, Receptionists can advance to Guest Services Manager or Front Office Manager positions, especially in hotels and resorts.

Some Receptionists choose to specialise in areas such as HR, marketing, or finance, using their organisational and communication skills as a springboard into new departments, providing a wide opportunity for career progression with strong employers. You may also pursue careers in customer service, sales support, or event coordination.

Progression is often supported by on-the-job learning, internal training programmes, and professional development courses. Demonstrating initiative, reliability, and a willingness to take on new responsibilities can significantly enhance career prospects.

Whether you’re looking for your first role or exploring your opportunities, a Receptionist role is a gateway to a wide range of opportunities. It builds essential skills that are valued across industries and provides a platform for you to grow your career in the direction that suits your interests and strengths.

Find out more about becoming a Receptionist in our guide.

While formal qualifications are not always required to become a Receptionist, certain training and certifications can enhance employability and support career progression. Most employers expect candidates to have GCSEs in English and Maths, and some may prefer those with additional qualifications in business administration or customer service.

Vocational courses such as NVQs (National Vocational Qualifications) in Business and Administration or Customer Service are widely recognised and can be completed while working. These qualifications provide practical knowledge of office procedures, communication, and IT systems, helping you gain a better understand of the role requirements and day-to-day work ahead of applying.

For Receptionists working in healthcare settings, training in medical terminology, confidentiality (such as GDPR), and specific booking systems like EMIS or SystmOne may be required. Similarly, those in legal or financial environments may benefit from sector-specific training.

When applying for a Receptionist role, IT proficiency is essential. Courses in Microsoft Office, particularly Outlook, Word, and Excel, are valuable, as is familiarity with common CRM platforms. Some employers may also provide in-house training on bespoke systems.

Training in soft skills can also be important for a role as a Receptionist. Some essential soft skills include conflict resolution, time management, and customer service. These are often available through online platforms or local colleges and help Receptionists handle challenging situations with confidence and professionalism.

First aid training, telephone etiquette, and health and safety awareness can also be beneficial when applying for a role as a Receptionist, particularly as you will be working with public-facing responsibilities.

While many Receptionist roles are entry-level positions and offer training on the job, investing in relevant courses and strengthening your skillset can help you stand out when applying for roles and progressing your career to more senior or specialised positions.

A strong Receptionist CV should highlight your communication skills, organisational abilities, and experience in customer-facing roles. Start with a concise personal profile that outlines your strengths and career goals. For example: “Friendly and professional Receptionist with three years’ experience in busy office environments, seeking a role where I can contribute to excellent front desk service.”

It is essential that you’re listing your key skills when applying for a Receptionist role, whether you have prior experience or not. These might include telephone handling, diary management, Microsoft Office proficiency, multitasking, and customer service. Be sure to include any sector-specific experience, such as working in healthcare, hospitality, or legal settings, even in a volunteering capacity.

Your work experience should be listed in order of the most recent role, with key information such as job title, employer, and start date clearly visible. Then, include a brief list of responsibilities. Focus on tasks such as managing diaries, greeting visitors, handling post, and supporting administrative functions. Where possible, include measurable outcomes. If you are applying for entry-level Receptionist roles, you can use volunteer experience for your employment history or include transferable skills learnt within other areas of your life.

At the bottom of your CV, you should include your education and any relevant training or certifications, such as NVQs, IT courses, or first aid qualifications. If you’ve completed any customer service or communication workshops, these are worth mentioning too.

You can also tailor your CV to the role you’re applying for by using keywords from the job description. Find specific phrases used within the Receptionist job you’re applying for and make sure they are naturally used within your CV.

Find out more about making your Receptionist CV stand out to hiring managers and applicant management software in our handy guide.

Preparing for a Receptionist interview involves more than just rehearsing answers, it’s about demonstrating your ability to represent the organisation with professionalism and warmth. Start by researching the company to understand who you are interviewing with. Understand their values, services, and the type of clients or visitors they receive will help you demonstrate your ability to adapt to their needs within the interview. This will help you tailor your responses and show genuine interest in the company.

Common interview questions include:

• “How do you handle a busy front desk?”
• “Can you describe a time you dealt with a difficult visitor?”
• “How do you prioritise tasks when managing multiple responsibilities?”

You should prepare example answers using the STAR method (Situation, Task, Action, Result) to show how you’ve handled similar situations in the past and how you can evidence this. Employers are looking for candidates who can stay calm under pressure, communicate clearly, and solve problems efficiently so prepare for your interview by having some examples of this from your work experience ready to go.

You may also be asked to demonstrate your IT skills or complete a short task, such as answering mock calls or managing a diary. Practising with common office software and reviewing your typing speed can help you feel more confident.

Receptionist roles require strong presentation, so this matters during the interview stages too. Dress smartly, arrive on time, and greet your interviewer with a smile, just as you would a visitor at reception. Good posture, eye contact, and a friendly tone all contribute to a positive first impression.

It is also important that you prepare a few questions of your own. You might want to ask about the team structure, training opportunities, or what a typical day looks like. This shows initiative and helps you assess whether the role is the right fit for you.

At Blue Arrow, we understand the vital role Receptionists play in creating positive first impressions and keeping organisations running smoothly. That’s why we’re committed to supporting Receptionists at every stage of their career journey.

Whether you’re just starting out or looking to take the next step, our consultants work closely with you to understand your goals, strengths, and preferences. We offer access to a wide range of Receptionist jobs across sectors including healthcare, hospitality, corporate services, and education – from temporary cover to permanent positions.

Our team of trusted recruitment advisors can help you craft a standout CV, prepare for interviews, and identify roles that match your skills and ambitions. We also provide guidance on training opportunities and career progression, helping you build a path that suits your lifestyle and long-term goals.

With a nationwide network and strong relationships with employers, we’re well placed to connect you with opportunities that might not be advertised elsewhere. Whether you’re looking for flexible hours, a new challenge, or a supportive environment to grow your skills, we’re here to help.

Receptionists placed through Blue Arrow benefit from our industry insight, personalised support, and commitment to your success. We believe in building lasting relationships, not just filling vacancies. With Blue Arrow, you’re not just another candidate; we believe in helping you find the role that fits your needs and best puts your people skills to use.