<h2><strong>The Role</strong></h2><p>You will be the first point of contact for clients, ensuring they feel welcomed and supported from initial enquiry through to ongoing service delivery. Alongside this, you will support the wider team by managing schedules, maintaining accurate records, and ensuring smooth day-to-day operations.</p><p>This is a fantastic opportunity for someone who enjoys working in a fast-paced, client-focused environment and takes pride in delivering excellent service.</p><hr /><h2><strong>Key Responsibilities</strong></h2><ul><li>Acting as the first point of contact for clients (in person, phone, and email)</li><li>Delivering a professional and friendly client experience</li><li>Managing and maintaining diaries, bookings, and appointments</li><li>Handling changes, cancellations, and confirmations</li><li>Updating client records and ensuring accuracy of information</li><li>Processing payments and supporting basic financial administration</li><li>Supporting service recovery and resolving queries efficiently</li><li>Maintaining an organised and professional front-of-house environment</li><li>Following internal processes and contributing to improvements</li></ul><hr /><h2><strong>What We're Looking For</strong></h2><ul><li>Strong communication skills, both written and verbal</li><li>A calm and organised approach in a busy environment</li><li>Excellent attention to detail and accuracy</li><li>Ability to multitask and prioritise effectively</li><li>Positive, professional, and team-oriented attitude</li><li>Confidence in using systems and learning new technology</li></ul><hr /><h2><strong>Desirable Experience</strong></h2><ul><li>Previous experience in administration or customer service</li><li>Experience in a front desk or client-facing role</li><li>Background in a fast-paced or service-driven environment</li><li>Experience using booking or CRM systems</li></ul><hr /><h2><strong>What's on Offer</strong></h2><ul><li>Opportunity to join a growing and supportive team</li><li>Ongoing training and development</li><li>Positive and collaborative working environment</li><li>Competitive salary and benefits package</li></ul><hr /><h2><strong>Hours</strong></h2><ul><li>31.5 hours per week</li><li>Flexibility required across weekdays and occasional Saturdays</li></ul><hr /><h2><strong>Location</strong></h2><ul><li>Based in the North East (full details provided upon application)</li></ul><p>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.</p>

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