<h2>Clinical administration support</h2>· Support the preparation, checking and processing of clinical documentation/clinical notes in line with clinic process.· Send patient communications and create follow-up bookings/tasks resulting from clinical documentation.· Carry out secondary checks that key documents are present (consents, questionnaires, required forms). If gaps are identified, flag to the Practice Manager.<h2>4) Referrals and follow-up administration</h2>· Support referral administration and tracking, ensuring referrals are created/sent where required.· Ensure actions are recorded correctly in Semble and follow-ups are task-managed and not missed.· Proactively chase missing information internally to avoid delays.<h2>5) PASCOM and audit/admin inputs (where required)</h2>· Complete PASCOM-related admin input as required (e.g., surgery episode information, questionnaires, reports).· Ensure accuracy and timeliness in line with internal processes.<h2>6) Gait reports administration (key responsibility)</h2>· Work alongside the clinical biomechanist to ensure gait reports are saved in the correct locations, contain all required information, and are progressed and sent to patients within agreed timescales.· Generate and send gait reports to patients using the agreed workflow(s).· Create follow-up tasks/notes as needed (including referral letters where appropriate).· Update the Gait tab on the tracker and keep it accurate.· Notify the relevant clinician/consultant when input or sign-off is required and track completion.<h2>7) Cross-cover across admin areas</h2>· Provide flexible cover for other admin functions when needed (e.g., supporting reception processes, supporting clinic-based admin tasks, assisting with backlog during leave).· Keep work moving by creating tasks, saving documents correctly, and ensuring nothing stalls when team members are away.<h2>8) General support</h2>· Assist with ad hoc administrative tasks required to support clinic operations.<h1>Skills and requirements</h1>· Strong telephone manner and confident communication with patients.· Excellent written English and attention to detail (letters, emails, record-keeping).· Highly organised: able to manage multiple priorities, task lists and follow-ups.· Comfortable using Semble, trackers and templates (training provided).Discreet and professional with confidential informationBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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