Customer Service Administration Support30 hours per week (worked over 5 days)Location: Belper The RoleWe are recruiting a Customer Service Administration Support professional to join our clients busy and collaborative contact centre environment. This role plays a key part in ensuring customers, partners, and internal teams receive timely, accurate, and service‑focused support across multiple communication channels.You will carry out a varied range of administrative and customer service tasks, supporting both business partners and end customers while contributing to efficient internal processes and smooth field operations. Key Responsibilities<ul><li>Providing administrative support via phone, email, and digital platforms</li><li>Handling B2B, partner, and customer enquiries in a professional and empathetic manner</li><li>Supporting job closures by analysing and actioning requirements received from field engineers</li><li>Coordinating consumables and supporting internal procedures related to spare parts</li><li>Working closely with internal teams to improve service delivery</li><li>Maintaining accurate records using spreadsheets, digital tools, and CRM systems</li><li>Producing correspondence and operational updates accurately and within required timescales</li></ul>About You<ul><li>Previous experience in an administration role exceeding 3 years, ideally within a customer service or service‑led environment</li><li>Confident communicator with a professional and customer‑focused approach</li><li>Highly organised, able to manage multiple tasks and shifting priorities</li><li>Comfortable working independently as well as part of a team</li><li>Experience using customer databases, scheduling systems, or dispatching tools</li><li>Confident working with postcode mapping or geographical data</li><li>Experience with CRM systems (e.g. Salesforce or similar) is advantageous but not essential</li></ul>What's on Offer<ul><li>Part‑time role: 30 hours per week, worked across 5 days</li><li>Modern, refurbished contact centre environment</li><li>Well‑planned shift patterns to support work‑life balance</li><li>Supportive team culture with regular team‑building activities</li><li>Competitive salary and benefits package</li><li>Holiday allowance plus bank holidays</li><li>Pension scheme and bonus opportunities</li><li>Inclusive workplace committed to equality and diversity</li></ul> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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