🌟 Technical Advisor 📍 Belper, United Kingdom🕒 39.5 hours per week Our client is looking for a Technical Advisor to join their Service Technical department in Belper. If you have a thirst for knowledge, a passion for problem-solving, and the drive to deliver world-class customer service, this could be the role for you. What You'll Do<ul><li>Provide technical advice to Gas Safe registered engineers and end users.</li><li>Diagnose and explain technical issues with clarity, accuracy, and diplomacy.</li><li>Deliver outstanding customer service over the phone in a fast-paced environment.</li><li>Work towards KPIs, ensuring performance and customer satisfaction.</li><li>Embrace seasonal demand: winter is busy with back-to-back calls, while summer offers quieter periods for training and development.</li></ul>What They're Looking For<ul><li>Strong technical aptitude and curiosity to understand how things work.</li><li>Experience in Level 3 technical support (ideal), with in-depth problem-solving skills.</li><li>Level 1 or 2 support experience considered if you demonstrate strong problem-solving ability.</li><li>GCSE Grade 4 or above (or equivalent) in English.</li><li>Computer literacy, including Microsoft applications and Salesforce.</li><li>Excellent communication skills and a team-oriented mindset.</li><li>Call centre experience is beneficial but not essential.</li></ul>What You'll Get<ul><li>Competitive salary of £27,349 per year plus up to £1,500 bonus.</li><li>25 days holiday + bank holidays.</li><li>Generous pension scheme for long-term financial security.</li><li>Modern, refurbished contact centre with sit-stand desks to boost productivity and wellbeing.</li><li>Clear shift planning to support work-life balance.</li><li>Fun team-building events and competitions.</li><li>Full product training provided.</li></ul>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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