<h2>🚀 Customer Service Advisor - Immediate Start</h2>Location: Edinburgh, EH3 5DAHours: Monday-Friday | 1 in 3 SaturdaysWorking Style: Office-based during training, hybrid working available afterStart Date: ASAP <hr /><h3>⭐ Put Customers First. Start Your Next Role Immediately.</h3>We're hiring now and looking for motivated, customer-focused individuals who are ready to start immediately.If you love helping people, enjoy problem-solving, and want to build a long-term career in customer service, this is your chance to join a well-known online retail brand in a fast-paced, supportive contact centre environment.This role is ideal for candidates who thrive under pressure, enjoy variety, and want to make a real difference for customers every day.<hr /><h3>🔑 What You'll Be Doing</h3><ul><li>Handling inbound and outbound customer enquiries across phone, email, live chat, and social media</li><li>Delivering clear, confident advice throughout the customer journey</li><li>Resolving issues efficiently with a first-time resolution mindset</li><li>Managing customer complaints with empathy, professionalism, and ownership</li><li>Liaising with suppliers and partners to ensure smooth service delivery</li><li>Accurately updating systems and following customer service processes</li></ul><hr /><h3>✅ What We're Looking For</h3><ul><li>Excellent communication and active listening skills</li><li>Strong problem-solving ability and attention to detail</li><li>Confidence managing multiple tasks in a busy environment</li><li>Previous experience in customer service, contact centre, or retail roles (preferred, not essential)</li><li>A positive, reliable, and team-focused attitude</li><li>Availability to start immediately</li></ul><hr /><h3>🎯 What's in It for You?</h3><ul><li>Immediate start with structured training and support</li><li>Hybrid working after training completion</li><li>Central Edinburgh location (EH3 5DA)</li><li>Opportunity to grow your skills and progress within the business</li><li>Friendly, inclusive team culture with a strong focus on development</li></ul> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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