German & English Customer Experience Consultant

🌍 Multilingual Customer Experience Consultant

German & English Speaking

💷 Pay: £13.35 per hour + bonus (OTE)

📍 Location: London (Hybrid - 80% remote)

⏰ Shifts: Rotational shifts between 8am-8pm, Monday to Saturday

🎟 About the Role

Join Konecta, partnering with the ZEAL Group - innovators behind some of Europe's most exciting online lottery brands, including Tipp24 and Lotto24.

You'll be the friendly, knowledgeable voice supporting customers in Germany, handling inbound calls, emails and live chats. Every interaction is about making the lottery experience smooth, fun and memorable.

If you enjoy helping people, solving problems, and working in a fast‑paced, supportive environment - this one's for you.

💡 What You'll Be Doing

• Supporting customers via phone, email and live chat
• Answering queries clearly and professionally in German & English
• Resolving issues with confidence and empathy
• Working closely with your Team Leader and colleagues
• Continuously looking for ways to improve the customer journey
• Bringing energy, curiosity and a positive attitude to the team

✅ What We're Looking For

• Fluent German & English (written and spoken)
• Excellent communication and customer service skills
• Strong numeracy, literacy and attention to detail
• Confident problem‑solver with good decision‑making skills
• Call centre or back‑office experience (helpful, not essential)
• Flexible and happy to work rotating shifts

🌟 Why Join Konecta?

• Hybrid working - work from home most of the time
• Monthly shift rota so you can plan ahead
• Supportive, collaborative team with real autonomy
• Clear career progression and development opportunities
• A culture that values ideas, innovation and having fun at work

You'll be joining an established team that handles around 25,000 customer contacts per month, consistently achieving 90%+ customer satisfaction - and always aiming higher.

🚀 Your Future With Us

We believe in growing our people. As you develop, you'll have opportunities to:

• Take on additional responsibilities
• Progress into specialist or leadership roles
• Help shape how we deliver world‑class customer experiences

🙌 Ready to Apply?

If you're passionate about customer service, love working in a team, and want to be part of something exciting - we'd love to hear from you.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.