Customer Service Administration Support

Customer Service Administration Support

30 hours per week (worked over 5 days)

Location: Belper

The Role

We are recruiting a Customer Service Administration Support professional to join our clients busy and collaborative contact centre environment. This role plays a key part in ensuring customers, partners, and internal teams receive timely, accurate, and service‑focused support across multiple communication channels.

You will carry out a varied range of administrative and customer service tasks, supporting both business partners and end customers while contributing to efficient internal processes and smooth field operations.

Key Responsibilities

• Providing administrative support via phone, email, and digital platforms
• Handling B2B, partner, and customer enquiries in a professional and empathetic manner
• Supporting job closures by analysing and actioning requirements received from field engineers
• Coordinating consumables and supporting internal procedures related to spare parts
• Working closely with internal teams to improve service delivery
• Maintaining accurate records using spreadsheets, digital tools, and CRM systems
• Producing correspondence and operational updates accurately and within required timescales

About You

• Previous experience in an administration role exceeding 3 years, ideally within a customer service or service‑led environment
• Confident communicator with a professional and customer‑focused approach
• Highly organised, able to manage multiple tasks and shifting priorities
• Comfortable working independently as well as part of a team
• Experience using customer databases, scheduling systems, or dispatching tools
• Confident working with postcode mapping or geographical data
• Experience with CRM systems (e.g. Salesforce or similar) is advantageous but not essential

What's on Offer

• Part‑time role: 30 hours per week, worked across 5 days
• Modern, refurbished contact centre environment
• Well‑planned shift patterns to support work‑life balance
• Supportive team culture with regular team‑building activities
• Competitive salary and benefits package
• Holiday allowance plus bank holidays
• Pension scheme and bonus opportunities
• Inclusive workplace committed to equality and diversity

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.