Helpdesk

Ongoing temp role

Glasgow City Centre

We are looking for a proactive, customer‑focused team member to provide front‑line support to students across the Student Experience Helpdesk and the Disability & Wellbeing Service. You will be the first point of contact for enquiries in person, by phone and email, offering guidance, completing initial triage, registering students for services, and escalating concerns when required.

The role requires excellent customer service skills, professionalism, empathy, and the ability to support students who may be distressed. You'll help maintain efficient service operations, support administrative processes, contribute to digital improvements, and collaborate across the university.

This is a full‑time role, Monday to Friday, 35 hours per week, based in the heart of Glasgow.

Key Responsibilities

• Provide a friendly first point of contact for student enquiries across both services.
• Complete initial triage for wellbeing and disability-related queries, escalating risks appropriately.
• Register students for the Disability & Wellbeing Service and manage sensitive information securely.
• Give clear guidance on common student tasks (ID cards, registration, appointments, GP registration, banking, etc.).
• Support administrative processes and digital improvements, including MS365 and AI tools.
• Assist with planning daily and short‑term Helpdesk operations.
• Offer calm, professional support to distressed or vulnerable students.
• Work collaboratively with colleagues across the university.
• Gather service performance data and contribute to service improvements.
• Support communications, Registration, and Welcome Week activities.
• Undertake other duties as directed by the Helpdesk Manager.

Please submit your CV and I will call you back.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.