Customer Service Executive

Customer Service Executive - Location: Colchester ESSEX

Hours: 07:30 - 16:30 (slightly flexible, e.g., 08:00 - 17:00)

We're on the lookout for a enthusiastic Customer Service Executive to join our Colchester office following an internal restructure. If you're passionate about delivering exceptional service, thrive in a fast-paced environment, and enjoy supporting a dynamic sales team, this is your chance to make an impact!

What You'll Do

As a Customer Service Executive, you'll be the voice of our company, connecting with customers, solving problems, and ensuring every interaction leaves a positive impression. You'll play a key role in keeping our operations smooth and supporting the sales team in achieving their goals.

Your day-to-day adventures will include:

• Being the first point of contact for customers via phone, email, and web chat
• Providing proof of delivery (PODs) and resolving queries quickly
• Processing sales orders, raising invoices, and creating packing lists
• Managing customer accounts, data, and onboarding forms (modern slavery, sustainability, ISO certification)
• Supporting the sales team during busy periods or absences
• Upselling, making product recommendations, and making lead qualification calls
• Helping with exciting projects like special product codes and recycling initiatives

What We're Looking For

• People who love helping customers and thrive on problem-solving
• Strong communicators with a knack for organisation
• Team players who can multitask and stay calm under pressure
• would be advantage if you speak German
• Previous experience in customer service, sales support, or admin is a bonus, but enthusiasm counts too!

Why You'll Love Working Here

• Be part of a friendly, supportive team where your contributions matter
• Enjoy a structured yet flexible working schedule
• Competitive salary and 25 days holiday
• Opportunity to grow and take on new challenges in a dynamic environment

If you're ready to bring energy, positivity, and a passion for service to our team, we want to hear from you!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.