<h1>Unbilled Billing Administrator - Reading RG1 (Hybrid)</h1>Start Date: 30 March 2026Contract: 6 monthsRate: £14.79 p/h PAYEHours: 37 per weekHybrid Working: 2-3 days per week in the Reading officeSecurity Clearance: BPSSInterview Process: 2‑stage interview<hr /><h2>Role Overview</h2>We are seeking a confident and detail‑driven Unbilled Billing Administrator to join our team in Reading. This hybrid role is ideal for someone with strong customer service experience-particularly from a call‑centre or high‑volume environment-who enjoys resolving complex queries and delivering excellent service.You will be responsible for investigating billing discrepancies, processing adjustments, supporting internal teams, and ensuring customers receive accurate and timely bills.<hr /><h2>Key Responsibilities</h2><ul><li>Investigate and resolve billing discrepancies</li><li>Act as an internal contact for billing queries and own the resolution process</li><li>Process billing adjustments, including credits and debits</li><li>Communicate outcomes clearly with customers and colleagues</li><li>Identify trends, patterns, and opportunities for improvement</li><li>Share knowledge and support effective billing processes</li></ul><hr /><h2>Candidate Requirements</h2><ul><li>Strong customer service experience (call centre experience highly beneficial)</li><li>Confident communicating with customers by phone</li><li>Excellent attention to detail and accuracy</li><li>Strong problem‑solving and analytical skills</li><li>Ability to manage multiple tasks and work in a fast‑paced environment</li><li>Energy/Utilities industry experience is desirable but not essential</li><li>Able to obtain BPSS clearance</li></ul><hr /><h2>What You'll Gain</h2><ul><li>Competitive rate of £14.79 per hour</li><li>Hybrid working for better work‑life balance</li><li>A collaborative and supportive team</li><li>Experience in a key operational area within a major organisation</li></ul> If interested please apply online today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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