Sales Administrator

Location: Forfar

Salary: £26,000 per annum

Duration: 15 Month Fixed Term - Maternity Cover. Starting as soon as possible

Hours: Monday-Thursday 08:30-17:00, Friday 08:30-16:30

Job Purpose

You will be the primary point of contact for customers, handling enquiries, resolving issues, and ensuring every customer receives an excellent experience. The role requires a customer‑centric mindset, strong communication skills, and the ability to manage a variety of customer concerns efficiently and professionally.

Key Responsibilities

• Respond to customer enquiries via phone, email, or in person promptly and professionally.
• Assist customers with product or service questions, technical issues, and order-related concerns.
• Identify and resolve customer complaints by following established procedures.
• Escalate complex issues to the appropriate department or manager when necessary.
• Provide accurate information on products, services, pricing, and promotions.
• Upsell or cross-sell products and services where appropriate.
• Maintain accurate records of customer interactions and transactions in the company's CRM system.
• Document customer feedback and recurring issues to support continuous improvement.
• Customer Relationship Building
• Build strong, lasting relationships with customers through empathy, understanding, and a positive attitude.
• Actively seek opportunities to exceed customer expectations and enhance satisfaction.

Key Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple tasks and work effectively under pressure in a fast-paced environment.
• Proficiency in CRM software and other customer service tools.
• Patience, empathy, and a customer-focused mindset.

Qualifications and Experience

• High school diploma or equivalent required - a business-related qualification is advantageous.
• Previous experience in customer service, support, or a similar role is beneficial.
• Flexibility to support administration tasks as required

If you are interested apply today as interviews will be arranged immediately.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.