<p></p><div><p>Are you an experienced workshop leader with a passion for technology, process excellence, and developing high-performing teams? We're looking for a <strong>Technical &amp; Production Manager</strong> to oversee the daily operations of our busy service centre, specialising in the repair and refurbishment of <strong>payment terminals, barcode scanners, mobile devices, communication devices, POS systems, laptops, and associated tech</strong>.</p><p>This is a hands-on, fast-paced role where you'll combine strong technical understanding with operational leadership, workflow management, and a continuous-improvement mindset. You'll ensure our technicians deliver outstanding quality, rapid turnaround times, and exceptional customer satisfaction - every time.</p><hr /><h2><strong>What You'll Be Doing</strong></h2><h3>🔧 <strong>Workshop &amp; Technical Management</strong></h3><ul><li>Oversee all day-to-day workshop operations and ensure timely, high-quality device repairs.</li><li>Plan and manage repair &amp; refurbishment workflows, resources, and parts logistics to meet SLAs and reduce turnaround times.</li><li>Lead troubleshooting and root cause analysis on complex technical issues.</li><li>Implement and optimise best practices for diagnostics, repairs, testing, and quality control.</li><li>Manage technical stock and ensure accurate system records.</li><li>Ensure full adherence to technical standards, processes, and compliance requirements.</li><li>Drive a culture of continuous improvement and operational efficiency.</li></ul><h3>🖥️ <strong>Data &amp; Systems Management</strong></h3><ul><li>Maintain accurate data entry and processing across systems including <strong>Tesseract, SMART, and Odoo</strong>.</li><li>Monitor data quality for work orders, inventory, repair logs, and client records.</li><li>Use data insights to identify trends, improve performance, and support planning.</li></ul><h3>👥 <strong>Team Leadership &amp; HR Responsibilities</strong></h3><ul><li>Lead, supervise, and develop a team of technicians, setting a positive and accountable culture.</li><li>Manage performance, conduct appraisals, address disciplinaries, and support ongoing staff development.</li><li>Oversee technician onboarding and ensure training aligns with evolving technical requirements.</li><li>Champion health &amp; safety best practices throughout the workshop.</li></ul><h3>🤝 <strong>Customer Liaison &amp; Planning</strong></h3><ul><li>Act as the primary contact for internal customers regarding technical queries and scheduling.</li><li>Provide technical advice, manage expectations, and ensure smooth communication between teams.</li><li>Collaborate with planning and operations teams across Codeo and Unicomp to balance capacity and demand.</li><li>Escalate and resolve service issues professionally and efficiently.</li></ul><hr /><h2><strong>What We're Looking For</strong></h2><ul><li>Experience managing a technical workshop, repair centre, or production environment.</li><li>Strong technical understanding across device diagnostics, repair processes, and quality control.</li><li>Confident working with systems such as Tesseract, SMART, Odoo, or similar platforms.</li><li>Proven leadership experience - coaching teams, managing performance, and driving results.</li><li>Excellent organisational skills, with the ability to prioritise workload under pressure.</li><li>A continuous-improvement mindset and a commitment to service excellence.</li></ul><hr /><h2><strong>Why Join Us?</strong></h2><ul><li>A key role influencing the quality, efficiency, and performance of a growing technical operation.</li><li>Opportunity to lead, shape, and develop a talented technical team.</li><li>A supportive environment where innovation and improvement are encouraged.</li><li>Competitive salary and benefits package.</li></ul><hr /><p>If you're a technically-minded leader who thrives in a dynamic workshop environment, we'd love to hear from you.<br /> <strong>Apply today and help us deliver exceptional service and innovation to our clients.</strong></p></div><p> </p><p>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.</p>

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