Receptionist & Barista

Workload Resource Planner Contract: 12‑month Fixed Term (April Start)Hours: 39.5 hours per week, Monday to FridayLocation: Belper Purpose of the RoleOur client is looking for an experienced Workload Resource Planner to join their team in April. The successful candidate will be responsible for the effective scheduling and coordination of both Field and Office-based colleagues to ensure operational capacity aligns with business workload demands. The role focuses on optimising resource availability, improving efficiency, and supporting delivery performance through proactive planning and management.<hr style="text-align: center;" />Key Responsibilities<ul><li>Schedule rotas and manage shrinkage for Office and Field teams to effectively balance resource against forecasted demand.</li><li>Oversee, manage, and optimise planned workload to ensure maximum efficiency across operational teams.</li><li>Continuously monitor resource requirements, reviewing business changes and identifying potential capacity gaps.</li><li>Utilise multiple planning platforms and systems to maximise daily operational capability.</li><li>Manage and release engineer capacity to third‑party clients via supplier portal platforms.</li><li>Analyse and use data and reports to align workload with available resources, highlighting trends and recommendations.</li><li>Provide clear and effective communication to internal and external stakeholders through various channels.</li><li>Carry out administrative duties across different systems and platforms to support planning and operational functions.</li></ul><hr style="text-align: center;" />Minimum Requirements<ul><li>Experience working with automated scheduling platforms.</li><li>Demonstrable experience using data, reports, and performance insights to support planning decisions.</li><li>Proven experience in diary and resource management within an operational or scheduling environment.</li><li>GCSEs in English and Maths (Grade C/4 or above).</li><li>Strong Excel skills (Level 3 or equivalent).</li></ul><hr style="text-align: center;" />Ideal Candidate Profile<ul><li>Highly organised with strong attention to detail.</li><li>Comfortable working with data and problem‑solving in a fast‑moving environment.</li><li>Able to manage multiple priorities and adapt to changing business needs.</li><li>Strong communication skills with the ability to collaborate across teams.</li><li>Proactive, analytical, and confident in identifying and implementing improvements.</li></ul> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Workload Resource Planner - FTC

🌟 Technical Advisor 📍 Belper, United Kingdom🕒 39.5 hours per week - FTC for 12 Months💷 £27,349 per annum + up to £1,500 bonus Our client is looking for a Technical Advisor to join their Service Technical department in Belper. If you have a thirst for knowledge, a passion for problem-solving, and the drive to deliver world-class customer service, this could be the role for you. What You'll Do<ul><li>Provide technical advice to Gas Safe registered engineers and end users.</li><li>Diagnose and explain technical issues with clarity, accuracy, and diplomacy.</li><li>Deliver outstanding customer service over the phone in a fast-paced environment.</li><li>Work towards KPIs, ensuring performance and customer satisfaction.</li><li>Embrace seasonal demand: winter is busy with back-to-back calls, while summer offers quieter periods for training and development.</li></ul>What They're Looking For<ul><li>Strong technical aptitude and curiosity to understand how things work.</li><li>Experience in Level 3 technical support (ideal), with in-depth problem-solving skills.</li><li>Level 1 or 2 support experience considered if you demonstrate strong problem-solving ability.</li><li>GCSE Grade 4 or above (or equivalent) in English.</li><li>Computer literacy, including Microsoft applications and Salesforce.</li><li>Excellent communication skills and a team-oriented mindset.</li><li>Call centre experience is beneficial but not essential.</li></ul>What You'll Get<ul><li>Competitive salary of £27,349 per year plus up to £1,500 bonus.</li><li>25 days holiday + bank holidays.</li><li>Generous pension scheme for long-term financial security.</li><li>Modern, refurbished contact centre with sit-stand desks to boost productivity and wellbeing.</li><li>Clear shift planning to support work-life balance.</li><li>Fun team-building events and competitions.</li><li>Full product training provided.</li></ul>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Technical Advisor FTC

Administration Support - 12‑Month Fixed Term ContractLocation: Belper About the RoleWe're looking for an organised and proactive Administration Support professional to join our client's busy service environment on a 12‑month fixed term contract. This role is ideal for someone who enjoys variety, thrives in a fast‑paced setting, and is confident supporting multiple teams at once.Although this is not a customer service role, you will communicate regularly with internal colleagues and occasionally with end users, particularly when taking card payments. You'll be based on a contact‑centre floor, so you should feel comfortable working in a lively and sometimes loud environment.What You'll Be Doing<ul><li>Carrying out a wide range of administrative tasks across multiple communication channels.</li><li>Supporting both office‑based teams and Field Service colleagues to ensure timely and accurate job closure.</li><li>Reviewing daily business requirements and providing reliable, solution‑focused support to business partners and B2B customers.</li><li>Handling occasional Business‑to‑Consumer enquiries, creating positive and empathetic interactions when needed.</li><li>Liaising with Field Engineers to ensure smooth information flow and efficient service delivery.</li><li>Coordinating the ordering of consumables and cross‑branded spare parts to keep operations running effectively.</li><li>Using digital tools and spreadsheets to prepare and send customer communications.</li><li>Assisting the wider Customer Care team and providing reception cover within the service building.</li><li>Supporting other areas of the business when required, even if tasks fall outside your usual day‑to‑day responsibilities.</li></ul>What We're Looking For<ul><li>GCSEs in Maths and English at Grade C / 4 or above.</li><li>Experience working in an administrative environment.</li><li>Strong organisational skills and the ability to manage tasks efficiently in a dynamic setting.</li><li>Confidence using spreadsheets and digital systems; openness to learning platforms such as Salesforce.</li><li>Excellent written and verbal communication skills.</li><li>A collaborative mindset and willingness to learn new skills.</li><li>Ability to multitask and handle calls from engineers as part of daily workflow.</li><li>Comfortable working in a busy, loud, contact‑centre‑style environment.</li></ul>What You Can Expect<ul><li>A modern, recently refurbished workspace designed for comfort and productivity.</li><li>Sit‑stand desks to support wellbeing and focus throughout the day.</li><li>Clear communication of shift patterns to support work‑life balance.</li><li>Regular team‑building activities and social events.</li><li>An attractive remuneration package, including 25 days' holiday plus bank holidays and bonus opportunities.</li><li>A generous pension scheme to support long‑term financial security.</li><li>An inclusive environment that values individuality and promotes equity.</li></ul> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Care Administrator

Location: Derby City CentrePay: £18 to £20 per hourStart date: 3 MarchDuration: Minimum 3 weeksHours: Monday to Friday, 7am to 3pm We are looking for an experienced Bench Welder and MIG Welder to join a busy engineering workshop in Derby. You will be working on mild steel components, producing high quality welds and completing fabrication tasks at a bench workstation. What you will be doing* MIG welding on mild steel parts 🔧* Bench based fabrication and assembly 🛠* Working from engineering drawings 📐* Preparing, welding and finishing components to a high standard* Carrying out quality checks on completed work ✔* Keeping your work area clean and following safety procedures What we are looking for* Previous experience as a MIG Welder or Bench Welder* Ability to read and understand engineering drawings* Strong attention to detail and pride in your work ⭐* Reliable, punctual and able to work independently What you will get* Competitive pay between £18 and £20 per hour 💷* Day shifts with a 7am start and early finish* Central Derby location with good transport links 🚆 Why Join Blue Arrow⭐ Weekly pay📱 App and portal access for rotas and shifts☎ 24/7 support from your dedicated consultant🏆 Superstar of the Month awards💰 Auto enrolment into pension scheme Ready to get started?Apply now and one of our team will be in touch within 48 hours to move your application forward. We look forward to speaking with you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

MIG Welder

Receptionist &amp; Barista Blue Arrow a proud to be working with a reputable charity in Derby who are now seeking a Receptionist &amp; Barista to support their team.An enhanced child DBS dated will be required due to the setting of this role, however if you do not have one, we are able to assist with this for the right candidate at a cost.Please read through the job description, and if you are interested click APPLY to apply online, we will aim to action any applications within 48 hours.Hours: 8am till 4pmPay rate: £13p/hLocation: DerbyJob duties aren't limited to the following for a Receptionist &amp; Barista* Act as the first point of contact for all visitors, handing inquires with empathy and professionalism * Answering the phone and setting up any external room booking set up's* Craft high-quality barista beverages and maintain a clean, inviting café environment* Taking orders* Handling any payments for meals and serving on the till* Cleaning tables/cafe as you go, ready for the next groupThe ideal qualities of a Receptionist &amp; Barista * Reliable and punctual* Trustworthy* Can work at a fast pace* Can use their own initiative* Is warm, friendly and approachable* Is outgoing and able to build a rapport with students and other staff memberRequirements needed for a Receptionist &amp; Barista* An enhanced child DBS* You have previous experience as a Barista or customer service roleBenefits of joining Blue Arrow:* Dedicated consultant* Weekly pay* Pension Scheme* Blue Arrow app (clock in and out)* No paper timesheets* Holiday accrual* Ongoing positionsIf you feel you meet the above requirements for the position, please APPLY ONLINE, and we will aim to action your application within 48 hours Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Receptionist & Barista

Workload Resource Planner - FTC

Technical Advisor FTC

Customer Care Administrator

MIG Welder

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