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Technical Advisor FTC

Salary
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Job Details

Published
Location
Belper, Derbyshire
Role Type
Contract
Salary
Up to £27,349 per annum
Job Ref: JN -032026-127821_1772450437

🌟 Technical Advisor

📍 Belper, United Kingdom

🕒 39.5 hours per week - FTC for 12 Months

💷 £27,349 per annum + up to £1,500 bonus

Our client is looking for a Technical Advisor to join their Service Technical department in Belper. If you have a thirst for knowledge, a passion for problem-solving, and the drive to deliver world-class customer service, this could be the role for you.

What You'll Do

  • Provide technical advice to Gas Safe registered engineers and end users.
  • Diagnose and explain technical issues with clarity, accuracy, and diplomacy.
  • Deliver outstanding customer service over the phone in a fast-paced environment.
  • Work towards KPIs, ensuring performance and customer satisfaction.
  • Embrace seasonal demand: winter is busy with back-to-back calls, while summer offers quieter periods for training and development.

What They're Looking For

  • Strong technical aptitude and curiosity to understand how things work.
  • Experience in Level 3 technical support (ideal), with in-depth problem-solving skills.
  • Level 1 or 2 support experience considered if you demonstrate strong problem-solving ability.
  • GCSE Grade 4 or above (or equivalent) in English.
  • Computer literacy, including Microsoft applications and Salesforce.
  • Excellent communication skills and a team-oriented mindset.
  • Call centre experience is beneficial but not essential.

What You'll Get

  • Competitive salary of £27,349 per year plus up to £1,500 bonus.
  • 25 days holiday + bank holidays.
  • Generous pension scheme for long-term financial security.
  • Modern, refurbished contact centre with sit-stand desks to boost productivity and wellbeing.
  • Clear shift planning to support work-life balance.
  • Fun team-building events and competitions.
  • Full product training provided.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Apply now

What candidates say

My work doesn't consume me, I get to help out and move on.

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