Operational Resource PlannerLocation: Nottingham City CentreHours: 37 hours per weekTypical Working Pattern: Mon-Fri: 8:00am-4:00pm / Occasional late shift: 9:30am-5:30pm (applicants must be available for both)Contract Length: 15 March 2026 - 18 September 2026 <hr style="text-align: center;" /> Our client is seeking an Operational Resource Planner to play a key role in delivering a fast, efficient and customer-focused repairs service across the city.Based in Nottingham City Centre, you'll help ensure that trades teams and contractors are in the right place at the right time - keeping services running smoothly and customers satisfied. If you're organised, calm under pressure and enjoy problem‑solving, this role offers an exciting opportunity to make a meaningful impact.What You'll Be DoingAs an Operational Resource Planner, you will:<ul><li>Coordinate and schedule daily workloads for trade operatives and contractors</li><li>Manage and update appointment systems to ensure efficient use of resources</li><li>Help meet key performance indicators through effective planning and prioritisation</li><li>Maintain accurate records and keep systems up to date</li><li>Work with tenants, colleagues and partners to deliver high-quality customer service</li><li>Resolve issues quickly and professionally, maintaining excellent communication throughout</li></ul>You'll be at the heart of operations, ensuring repairs are completed promptly and service levels remain high.<hr style="text-align: center;" />Essential CriteriaWe'd love to hear from you if you have:<ul><li>Proven experience scheduling appointments or managing diaries for large teams in a fast-paced environment</li><li>Strong administrative skills and the ability to maintain accurate records</li><li>Experience using both computerised and manual office systems</li><li>Confidence communicating directly with members of the public</li><li>The ability to thrive under pressure and meet tight targets</li><li>Excellent numeracy, literacy, and IT skills (Microsoft Word, Excel, Outlook)</li><li>Ability to work independently and as part of a team</li><li>Strong interpersonal skills across phone, email, meetings and face‑to‑face communication</li><li>Experience using IT systems to input, manage and analyse data</li><li>NVQ Level 2 in Business Administration, Customer Service, ICT, or relevant equivalent experience</li><li>A professional approach, high integrity and commitment to equality and diversity</li></ul><hr style="text-align: center;" />Desirable CriteriaIt's a bonus (but not essential) if you have:<ul><li>An understanding of service delivery within a multicultural community</li><li>Knowledge of housing or repairs services</li><li>Experience working in a value‑for‑money-driven environment</li><li>Advanced organisational and prioritisation skills across manual and digital diary systems</li></ul> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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