<div class="text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm/main:[--thread-content-margin:--spacing(6)] @w-lg/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)"><div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn" tabindex="-1"><div class="flex max-w-full flex-col grow"><div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1" dir="auto" data-message-author-role="assistant" data-message-id="d7e99285-77e6-44c3-8a74-69bd40fc6367" data-message-model-slug="gpt-5-2"><div class="flex w-full flex-col gap-1 empty:hidden first:pt-[1px]"><div class="markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling"><h2 data-start="0" data-end="23">Operations Manager</h2><p data-start="24" data-end="98"><strong data-start="24" data-end="98">Sidcup, Kent | Full-time | Office-based | Monday-Friday, 8:00am-5:30pm</strong></p><p data-start="418" data-end="637">We are seeking an experienced and commercially minded <strong data-start="472" data-end="494">Operations Manager</strong> to become a central figure within the business - someone who wants to take ownership, lead from the front, and help drive the company forward.</p><ul data-start="2987" data-end="3144"><li data-start="2987" data-end="3042"><p data-start="2989" data-end="3042"><strong>Experience within the electrical wholesale industry would be beneficial</strong></p></li><li data-start="3043" data-end="3099"><p data-start="3045" data-end="3099"><strong>Understanding of commercial electrical supply chains</strong></p></li><li data-start="3100" data-end="3144"><p data-start="3102" data-end="3144"><strong>Experience managing internal sales teams</strong></p></li></ul><hr data-start="639" data-end="642" /><h3 data-start="644" data-end="656">The Role</h3><p data-start="658" data-end="835">This is a senior, hands-on office leadership position with responsibility across telesales, purchasing, accounts oversight, supplier relationships, and operational coordination.</p><p data-start="837" data-end="949">You will play a key role in strengthening internal systems, improving efficiencies, and supporting sales growth.</p><hr data-start="951" data-end="954" /><h3 data-start="956" data-end="980">Key Responsibilities</h3><h4 data-start="982" data-end="1016">1. Head of Internal Telesales</h4><ul data-start="1017" data-end="1311"><li data-start="1017" data-end="1069"><p data-start="1019" data-end="1069">Oversee and lead the internal telesales function</p></li><li data-start="1070" data-end="1136"><p data-start="1072" data-end="1136">Manage quotations, orders, purchasing, and invoicing processes</p></li><li data-start="1137" data-end="1183"><p data-start="1139" data-end="1183">Ensure pricing accuracy and margin control</p></li><li data-start="1184" data-end="1247"><p data-start="1186" data-end="1247">Maintain high levels of customer service and response times</p></li><li data-start="1248" data-end="1311"><p data-start="1250" data-end="1311">Monitor order processing from enquiry through to fulfilment</p></li></ul><h4 data-start="1313" data-end="1339">2. Account Management</h4><ul data-start="1340" data-end="1538"><li data-start="1340" data-end="1391"><p data-start="1342" data-end="1391">Maintain and develop key customer relationships</p></li><li data-start="1392" data-end="1434"><p data-start="1394" data-end="1434">Ensure commercial terms are adhered to</p></li><li data-start="1435" data-end="1495"><p data-start="1437" data-end="1495">Identify opportunities for repeat business and upselling</p></li><li data-start="1496" data-end="1538"><p data-start="1498" data-end="1538">Support proactive client communication</p></li></ul><h4 data-start="1540" data-end="1567">3. Supplier Management</h4><ul data-start="1568" data-end="1786"><li data-start="1568" data-end="1613"><p data-start="1570" data-end="1613">Develop and manage supplier relationships</p></li><li data-start="1614" data-end="1671"><p data-start="1616" data-end="1671">Negotiate pricing, rebates, and commercial agreements</p></li><li data-start="1672" data-end="1746"><p data-start="1674" data-end="1746">Monitor supplier performance, delivery times, and product availability</p></li><li data-start="1747" data-end="1786"><p data-start="1749" data-end="1786">Review and optimise buying strategy</p></li></ul><h4 data-start="1788" data-end="1822">4. Sales &amp; Leadership Support</h4><ul data-start="1823" data-end="2005"><li data-start="1823" data-end="1874"><p data-start="1825" data-end="1874">Provide structured support to the Head of Sales</p></li><li data-start="1875" data-end="1941"><p data-start="1877" data-end="1941">Assist with pipeline visibility and sales performance tracking</p></li><li data-start="1942" data-end="2005"><p data-start="1944" data-end="2005">Support strategic sales initiatives and account development</p></li></ul><h4 data-start="2007" data-end="2035">5. Department Oversight</h4><ul data-start="2036" data-end="2304"><li data-start="2036" data-end="2090"><p data-start="2038" data-end="2090">Monitor Accounts Department workflow and reporting</p></li><li data-start="2091" data-end="2159"><p data-start="2093" data-end="2159">Ensure accurate invoicing, credit control, and ledger management</p></li><li data-start="2160" data-end="2230"><p data-start="2162" data-end="2230">Oversee Delivery Department coordination and logistics performance</p></li><li data-start="2231" data-end="2304"><p data-start="2233" data-end="2304">Improve internal communication between sales, accounts, and logistics</p></li></ul><h4 data-start="2306" data-end="2343">6. Business Growth &amp; Development</h4><ul data-start="2344" data-end="2601"><li data-start="2344" data-end="2475"><p data-start="2346" data-end="2377">Work with Directors to develop:</p><ul data-start="2380" data-end="2475"><li data-start="2380" data-end="2397"><p data-start="2382" data-end="2397">Buying guides</p></li><li data-start="2400" data-end="2422"><p data-start="2402" data-end="2422">Product catalogues</p></li><li data-start="2425" data-end="2448"><p data-start="2427" data-end="2448">Marketing brochures</p></li><li data-start="2451" data-end="2475"><p data-start="2453" data-end="2475">Website improvements</p></li></ul></li><li data-start="2476" data-end="2513"><p data-start="2478" data-end="2513">Identify operational efficiencies</p></li><li data-start="2514" data-end="2548"><p data-start="2516" data-end="2548">Implement process improvements</p></li><li data-start="2549" data-end="2601"><p data-start="2551" data-end="2601">Contribute to long-term business growth strategy</p></li></ul><hr data-start="2603" data-end="2606" /><h3 data-start="2608" data-end="2640">Skills &amp; Experience Required</h3><p data-start="2642" data-end="2656"><strong data-start="2642" data-end="2656">Essential:</strong></p><ul data-start="2657" data-end="2970"><li data-start="2657" data-end="2691"><p data-start="2659" data-end="2691">Previous management experience</p></li><li data-start="2692" data-end="2739"><p data-start="2694" data-end="2739">Strong organisational and leadership skills</p></li><li data-start="2740" data-end="2774"><p data-start="2742" data-end="2774">Excellent commercial awareness</p></li><li data-start="2775" data-end="2803"><p data-start="2777" data-end="2803">High attention to detail</p></li><li data-start="2804" data-end="2840"><p data-start="2806" data-end="2840">Strong Excel and Word capability</p></li><li data-start="2841" data-end="2909"><p data-start="2843" data-end="2909">Experience using Sage Accounts or similar ERP/accounting systems</p></li><li data-start="2910" data-end="2970"><p data-start="2912" data-end="2970">Confident communicator with both customers and suppliers</p></li></ul><p data-start="2972" data-end="2986"><strong data-start="2972" data-end="2986">Desirable:</strong></p><ul data-start="2987" data-end="3144"><li data-start="2987" data-end="3042"><p data-start="2989" data-end="3042"><strong>Experience within the electrical wholesale industry</strong></p></li><li data-start="3043" data-end="3099"><p data-start="3045" data-end="3099">Understanding of commercial electrical supply chains</p></li><li data-start="3100" data-end="3144"><p data-start="3102" data-end="3144">Experience managing internal sales teams</p></li></ul></div></div></div></div></div></div><p>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.</p>

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