Operations Manager - KENT - Mon to Fri 8am till 5pm

The Role

We are seeking an experienced and commercially minded Operations Manager to become a central figure within a fast-paced, service-led business environment. This is a senior, hands-on office leadership role with responsibility across telesales, purchasing, accounts oversight, supplier relationships, and operational coordination.

The successful candidate will take ownership of internal processes, strengthen systems, improve efficiencies, and support sustainable sales growth.

Key Responsibilities

1. Internal Telesales Leadership

• Oversee and lead the internal telesales function

• Manage quotations, orders, purchasing, and invoicing processes

• Ensure pricing accuracy and margin control

• Maintain high levels of customer service and response times

• Monitor order processing from enquiry through to fulfilment

2. Account Management

• Maintain and develop key customer relationships

• Ensure commercial terms are adhered to

• Identify opportunities for repeat business and upselling

• Support proactive client communication

3. Supplier Management

• Develop and manage supplier relationships

• Negotiate pricing, rebates, and commercial agreements

• Monitor supplier performance, delivery times, and product availability

• Review and optimise buying strategy

4. Sales & Leadership Support

• Provide structured support to the Head of Sales

• Assist with pipeline visibility and sales performance tracking

• Support strategic sales initiatives and account development

5. Department Oversight

• Monitor Accounts Department workflow and reporting

• Ensure accurate invoicing, credit control, and ledger management

• Oversee Delivery Department coordination and logistics performance

• Improve internal communication between sales, accounts, and logistics

6. Business Growth & Development

• Work with senior leadership to develop:

  • Buying guides

  • Product catalogues

  • Marketing materials

  • Website improvements

• Identify operational efficiencies

• Implement process improvements

• Contribute to long-term business growth strategy

Skills & Experience Required

Essential

• Previous management experience

• Strong organisational and leadership skills

• Excellent commercial awareness

• High attention to detail

• Strong Excel and Word capability

• Experience using Sage Accounts or similar ERP/accounting systems

• Confident communicator with both customers and suppliers

Desirable

• Experience within the electrical wholesale industry

• Understanding of commercial electrical supply chains

• Experience managing internal sales teams

Personal Attributes

We are looking for someone who:

• Wants to become an integral part of the business

• Takes ownership and accountability

• Is commercially driven and proactive

• Can operate confidently in a fast-moving environment

• Is motivated to help grow and modernise the organisation

Package

• Office-based role

• Monday-Friday, 8:00am-5:30pm

• 20 days annual leave

• Long Christmas shutdown

• Bank holidays

• No weekend working

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.