Customer Service Advisor needed!£13.69 per hourBenton House, NE7Monday - Friday 8.30am - 4.30pmTill June 2026 Key job element * A passion for serving customers in a contact centre and face to face to face environment to deliver outstanding customer services that resolve as many interactions as possible at the first point of contact. * Ability to build rapport to understand customer needs and suggest appropriate solutions. * Ability to effectively resolve difficult situations. * Ability to remain calm and make decisions in a challenging environment * Record outcomes and update systems, including CRM with accurate information. * Target driven to achieve a range of customer, quality and operational KPIs. * Handle calls from a life critical Telecare Service (Ostara) and support dispatch processes in line with business needs * Build effective working relationships with internal and external stakeholders to ensure customer needs are met. * Contribute towards a positive, performance driven customer service culture. * Committed to personal development to support personal and business objectives. * Follow agreed business processes, statutory and regulatory policies and frameworks. * Support the organisations strategic, departmental and team goals. * Embrace YHN values, standards and organisational goals. * Able to represent the organisation professionally across a range of channels including reception. * Flexible with 24/7 365 days a year shift patterns * To undertake any other duties as and when required to support the delivery of serviceEssential Criteria * Excellent customer service, empathy and rapport building skills with a diverse range of customers. * Resilient under pressure and able to make decisions in a busy environment and on potentially life critical calls. * Confidence in effectively dealing with challenging situations. * Able to multitask and meet deadlines. * Track record of achieving KPI's in the delivery of front-line customer services. * Able to effectively handle customer complaints to provide a positive customer experience and resolution in accordance with relevant policies and procedures. * Strong written skills to update various systems and serve customers via non-telephony channels. * Attention to detail to support CCTV monitoring services Please Apply!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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