Customer Service Advisor

Customer Service Advisor needed!

£13.69 per hour

Benton House, NE7

Monday - Friday 8.30am - 4.30pm

Till June 2026

Key job element
* A passion for serving customers in a contact centre and face to face to face environment to deliver outstanding customer services that resolve as many interactions as possible at the first
point of contact.
* Ability to build rapport to understand customer needs and suggest appropriate solutions.
* Ability to effectively resolve difficult situations.
* Ability to remain calm and make decisions in a challenging environment
* Record outcomes and update systems, including CRM with accurate information.
* Target driven to achieve a range of customer, quality and operational KPIs.
* Handle calls from a life critical Telecare Service (Ostara) and support dispatch processes in line with business needs
* Build effective working relationships with internal and external stakeholders to ensure customer needs are met.
* Contribute towards a positive, performance driven customer service culture.
* Committed to personal development to support personal and business objectives.
* Follow agreed business processes, statutory and regulatory policies and frameworks.
* Support the organisations strategic, departmental and team goals.
* Embrace YHN values, standards and organisational goals.
* Able to represent the organisation professionally across a range of channels including reception.
* Flexible with 24/7 365 days a year shift patterns
* To undertake any other duties as and when required to support the delivery of service

Essential Criteria
* Excellent customer service, empathy and rapport building skills with a diverse range of customers.
* Resilient under pressure and able to make decisions in a busy environment and on potentially life critical calls.
* Confidence in effectively dealing with challenging situations.
* Able to multitask and meet deadlines.
* Track record of achieving KPI's in the delivery of front-line customer services.
* Able to effectively handle customer complaints to provide a positive customer experience and resolution in accordance with relevant policies and procedures.
* Strong written skills to update various systems and serve customers via non-telephony channels.
* Attention to detail to support CCTV monitoring services

Please Apply!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.