Administration Support - 12‑Month Fixed Term ContractLocation: Belper About the RoleWe're looking for an organised and proactive Administration Support professional to join our client's busy service environment on a 12‑month fixed term contract. This role is ideal for someone who enjoys variety, thrives in a fast‑paced setting, and is confident supporting multiple teams at once.Although this is not a customer service role, you will communicate regularly with internal colleagues and occasionally with end users, particularly when taking card payments. You'll be based on a contact‑centre floor, so you should feel comfortable working in a lively and sometimes loud environment.What You'll Be Doing<ul><li>Carrying out a wide range of administrative tasks across multiple communication channels.</li><li>Supporting both office‑based teams and Field Service colleagues to ensure timely and accurate job closure.</li><li>Reviewing daily business requirements and providing reliable, solution‑focused support to business partners and B2B customers.</li><li>Handling occasional Business‑to‑Consumer enquiries, creating positive and empathetic interactions when needed.</li><li>Liaising with Field Engineers to ensure smooth information flow and efficient service delivery.</li><li>Coordinating the ordering of consumables and cross‑branded spare parts to keep operations running effectively.</li><li>Using digital tools and spreadsheets to prepare and send customer communications.</li><li>Assisting the wider Customer Care team and providing reception cover within the service building.</li><li>Supporting other areas of the business when required, even if tasks fall outside your usual day‑to‑day responsibilities.</li></ul>What We're Looking For<ul><li>GCSEs in Maths and English at Grade C / 4 or above.</li><li>Experience working in an administrative environment.</li><li>Strong organisational skills and the ability to manage tasks efficiently in a dynamic setting.</li><li>Confidence using spreadsheets and digital systems; openness to learning platforms such as Salesforce.</li><li>Excellent written and verbal communication skills.</li><li>A collaborative mindset and willingness to learn new skills.</li><li>Ability to multitask and handle calls from engineers as part of daily workflow.</li><li>Comfortable working in a busy, loud, contact‑centre‑style environment.</li></ul>What You Can Expect<ul><li>A modern, recently refurbished workspace designed for comfort and productivity.</li><li>Sit‑stand desks to support wellbeing and focus throughout the day.</li><li>Clear communication of shift patterns to support work‑life balance.</li><li>Regular team‑building activities and social events.</li><li>An attractive remuneration package, including 25 days' holiday plus bank holidays and bonus opportunities.</li><li>A generous pension scheme to support long‑term financial security.</li><li>An inclusive environment that values individuality and promotes equity.</li></ul> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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