Team Leader

Call Handler Location - SwadlincotePay - £12.58p/hHours - Flexible Hours Monday - Friday daytime shifts - 8-4.30 - 8.30 - 5 or 9.30 - 6 on a rota basisAre you seeking an opportunity to work with a rewarding &amp; growing company, that puts its patients &amp; people first. A leading provider of homecare is looking to add to its bookings team with immediate positionsCustomer focusIf you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role of Call Handler. Your natural telephone manner and people skills will be highly valued by your customers, team mates and manager in this role. General skillsYou will have:The ability to make outbound follow up calls to expectant patients - it is important to note that these are not cold calls of any sort, they are follow up calls to patients who are waiting to be booked in for an appointment.The ability to work unsupervised and deliver quality work across multiple tasks within required deadlinesExcellent communication - oral and written and a good telephone mannerExcellent listening skillsAn ability to be empathetic to the customerHave a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problemAbility to work between multiple operating systemsBasic computer literacy and keyboard skillsA good knowledge of basic Microsoft Word, Excel and familiarity with using the internetPersonal traits As a Call Handler you will be:Efficient and accurate in your workPositive and approachable in your mannerA good team playerEnthusiasm to develop your skills and knowledgeAdaptable to change and willing to embrace new ideas and processes Main Duties/ResponsibilitiesIn this role you will:- Complete telephony, digital and admin-based tasks to service customer queries- Making outbound calls to patient listings, booking them in for appointments.- Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in- Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all timesAs a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression-Build long-lasting professional relationships with customers that will exceed their expectations and you will demonstrate this in managing both inbound and/or outbound customer queries-Take ownership of customer problems, solving them at first point of contact and escalate when required-Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day-Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues-Attend meetings with your team members and supervisor Qualifications/Licences/Certifications/ExperienceNo formal qualifications or certificates requiredBasic Maths, English and computer skills are requiredDesirable:Customer service experience, face-to-face or over the phone in any capacity.Customer focusSo, if you're ready to be the first point of contact for our customers, and have the ability to help them no matter what the issue, then apply with us today. Full CV'S with relevant work experience will be reviewed against the skill requirements of this vacancy, we will approach to make an initial screening call within 48 business hours of your application. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Call Handler

Joiner Working Pattern: Monday-Friday, 08:00-16:00 (37 hours a week)Location: DE24 areaJob Type: TemporaryDress Code: Uniform provided Job OverviewWe are seeking an experienced Joiner for a temporary assignment carrying out repairs, maintenance and joinery work within domestic properties. This hands‑on role forms part of a multi‑disciplined repairs team, delivering high‑quality and excellent customer service.The role is ideal for someone confident in using digital job systems and experienced in domestic joinery and maintenance tasks. Key Duties &amp; Responsibilities<ul><li>Carry out joinery repairs and maintenance on domestic dwellings.</li><li>Complete a wide range of joinery tasks including doors, frames, skirting, floors, kitchens and general carpentry.</li><li>Use a PDA or handheld device to receive work orders, record progress and update job status.</li><li>Work from NHF Schedule of Rates (or similar) to complete tasks accurately.</li><li>Resolve routine on‑site issues using your own initiative.</li><li>Provide excellent communication and customer service when interacting with tenants.</li><li>Maintain high standards of workmanship and professionalism at all times.</li><li>Accurately record time, materials and job details.</li><li>Work safely in line with the Health &amp; Safety at Work Act and workplace requirements.</li><li>Support multi‑trade work when necessary.</li></ul> Essential Skills &amp; Experience<ul><li>Experience in repairs and maintenance of domestic properties.</li><li>Confident using PDA/handheld devices to manage and update work orders.</li><li>Ability to work effectively within a multi‑disciplined team.</li><li>Capable of working independently and resolving minor issues.</li><li>Strong customer‑first attitude and communication skills.</li><li>Commitment to equality, diversity and inclusive practice in the workplace.</li><li>Flexible "can‑do" approach to working hours and changing priorities.</li><li>Working knowledge of Health &amp; Safety legislation and safe working practices.</li></ul> Click APPLY today and one of our consultants will review your application within 24-48 working hours.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Joiner

Street Cleansing Operative Job Type: TemporaryStart Date: ASAPHours: 06:00 - 14:00Work Pattern: Monday - Friday (37 hours per week)Dress Code Required: Safety boots, hi‑viz jacket, wet weather gear Job OverviewWe are recruiting Street Cleansing Operatives for a temporary assignment supporting the upkeep of clean, safe and well‑maintained public areas. This is a hands‑on manual labour role involving outdoor work in all weather conditions.You will play a key part in maintaining high standards of cleanliness and ensuring public spaces remain welcoming for residents, visitors and businesses. Key Duties &amp; Responsibilities<ul><li>Carry out street cleansing tasks including sweeping, litter‑picking and debris removal.</li><li>Empty public litter bins and replace liners when required.</li><li>Remove waste, fly‑tipping and environmental hazards following safe practices.</li><li>Report issues such as graffiti, damaged street furniture or fly‑posting.</li><li>Operate manual tools and cleansing equipment (training provided where required).</li><li>Follow daily routes, schedules and instructions from supervisors.</li><li>Maintain a high standard of work while representing the service positively to the public.</li><li>Work effectively as part of a team and contribute to a clean and safe environment.</li></ul> Requirements<ul><li>Ability to carry out physically demanding work.</li><li>Willingness to work outdoors in all weather.</li><li>Strong reliability, timekeeping and work ethic.</li><li>Ability to follow instructions and work both independently and as part of a team.</li><li>Basic understanding of health &amp; safety in a manual labour environment.</li><li>Previous experience in cleansing, grounds maintenance or labouring is beneficial but not essential.</li></ul>Click APPLY today and one of our consultants will review your application within 24-48 working hours.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Street Cleansing Operative

Location: Derby, DE24Pay Rate: £17.01 per hourHours: Monday-Friday, 08:00-16:00Start Date: ASAPType: Full‑time, Temporary Job OverviewWe are recruiting an experienced Plumber to carry out day‑to‑day responsive repairs and maintenance across housing stock, public buildings and schools. This role involves both 1st and 2nd fix plumbing, general maintenance work and contributing to an out‑of‑hours rota. Key Duties &amp; Responsibilities<ul><li>Complete all plumbing repairs, maintenance and renovation work across domestic and public buildings.</li><li>Carry out new plumbing installations, including 1st and 2nd fix.</li><li>Interpret design drawings, plans and technical specifications accurately.</li><li>Resolve routine on‑site plumbing issues using your own initiative, liaising with management where required.</li><li>Maintain optimum stock levels within your vehicle to ensure efficiency.</li><li>Work within an appointment system and maintain excellent customer communication.</li><li>Submit worksheets and job documents (paper or electronic) within required timescales.</li><li>Accurately record time, materials, SOR codes and receipts for each job.</li><li>Participate in the out‑of‑hours emergency repair rota as required.</li></ul> Requirements<ul><li>Proven experience in plumbing repairs and maintenance.</li><li>Ability to work independently and problem‑solve on site.</li><li>Good customer service and communication skills.</li><li>Full UK driving licence (if vehicle provided/required).</li><li>Ability to follow schedules, complete paperwork accurately and work to deadlines.</li></ul>Click APPLY today and one of our consultants will review your application within 24-48 working hours.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Plumber

📍 Ripley💰 £13.15 - £13.65 per hour🕒 Monday-Thursday, 7am-5pm (38 hours per week)Are you an experienced Team Leader looking for a long-term temp to permanent opportunity with real progression? We're recruiting for a hands-on, people-focused Production Team Leader to join a busy manufacturing environment in Ripley. This role starts on a temporary basis with a strong opportunity to secure a permanent position.<hr /><h3>What you'll be doing:</h3><ul><li>Leading, supporting and motivating a production team of around 35 colleagues.</li><li>Working side-by-side with the Department Manager to deliver on daily priorities including output, quality, staffing/skills, and safety.</li><li>Completing risk assessments and ensuring full compliance across Health &amp; Safety, hygiene, housekeeping and company standards.</li><li>Planning and organising manpower and materials to ensure production goals are consistently achieved.</li><li>Tracking, monitoring and reporting on production and business performance.</li><li>Encouraging a culture of continuous improvement, promoting new ideas and best practice.</li><li>Assisting with routine stock takes.</li><li>Stepping in for the Department Manager when required.</li></ul><hr /><h3>What we're looking for:</h3><ul><li>A confident communicator who can work effectively with colleagues at all levels.</li><li>Someone decisive, driven and committed to achieving results.</li><li>Strong attention to detail and a proactive, hands-on approach.</li><li>Ability to work independently with minimal supervision.</li><li>A positive, motivated individual who thrives under pressure.</li><li>Excellent organisational skills.</li><li>Basic IT skills, especially Word and Excel.</li><li>Previous experience in a Team Leader or similar supervisory role.</li></ul><hr /><h3>Benefits when you go permanent:</h3><ul><li>33 days holiday plus additional service days after 5 years.</li><li>Company Sick Pay Scheme and Employee Assistance Programme.</li><li>Private Company Pension Scheme.</li><li>Generous staff discount and Christmas vouchers to spend in company stores.</li></ul> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Team Leader

Call Handler

Joiner

Street Cleansing Operative

Plumber

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