Customer Service

Customer Service

Location: Dundee

Pay: £13.42 - £31.37 per hour (depending on shift pattern)

Contract: Temporary to Permanent

Start Dates: 16/03/2026

Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays)

Training: Full-time with 100% attendance required (initial 4-6 weeks; no holidays during this period)

Join a team that plays a vital role in helping people during their most critical moments. For over 85 years, the UK's largest telecoms provider has supported Emergency Services (999/112), Relay UK, Directory Enquiries (118500), and other essential communication channels. You'll be part of a 24/7, 365 operation where accuracy, speed and empathy genuinely make a difference - and can save lives.

In this role, you will act as a first point of contact, whether directing emergency calls or supporting people with different communication requirements. You'll type real-time conversations with exceptional accuracy, ensuring every caller receives the help and support they need.

What You'll Do

• Provide calm, empathetic customer service in high‑pressure situations
• Type spoken words into text in real time (50+ WPM @ 98% accuracy required)
• Support emergency, relay, and directory enquiry services
• Follow structured processes and remain composed during emotionally challenging calls

What We're Looking For

• Clear, empathetic communication
• 50+ WPM typing with 98% accuracy (tested during application)
• Strong critical thinking and attention to detail
• Ability to remain calm under pressure

Shift Patterns (4‑week rotating rotas)

• Option 1: 4 weeks of shifts between 08:00-19:00
• Option 2: 4 weeks of shifts between 8:00-19:00 (two weeks), then between 12:00-23:00 (two weeks)
• Rest days vary and include weekdays and weekends.

Rewards & Benefits

• Competitive pay + overtime opportunities
• Full paid training and career progression
• Access to the Blue Arrow training portal
• Pension scheme & 28 days paid holiday

Application Process

1. Audio Typing Screening (50 WPM @ 98% accuracy) & Interview
2. Client Interview & Typing Assessment
3. Pre-employment Checks (DBS & references)

If you're looking for a meaningful role where every shift ends knowing you've helped someone in need, apply today and join a team that truly matters.

We are proud to be an inclusive employer. We welcome applications from all backgrounds, communities, and abilities.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.