Workshop Technician

Our client is a trusted partner for businesses needing repairs and refurbishment of critical technical devices. We pride ourselves on precision, reliability, and customer satisfaction. Every device we return must meet the highest standards - and that's where you come in. Role PurposeAs Quality Control Technician, you will be the final checkpoint before repaired devices are returned to customers. Your role is to verify repairs, ensure compliance with the company's standards, and provide feedback to technicians to drive continuous improvement. You'll monitor quality metrics, investigate recurring issues, and take ownership of ensuring every product meets or exceeds expectations. Key Responsibilities<ul><li>Inspection &amp; Testing<ul><li>Perform detailed checks on repaired/refurbished devices (functionality, appearance, compliance with SOPs).</li><li>Validate that all repairs meet the company's quality standards and customer specifications.</li><li>Use diagnostic tools and test scripts to confirm operational integrity.</li></ul></li><li>Feedback &amp; Continuous Improvement<ul><li>Provide constructive feedback to workshop technicians on repair quality and adherence to SOPs.</li><li>Identify trends in defects or rework and collaborate with the Operations Manager to implement corrective actions.</li><li>Contribute to SOP updates and training based on quality findings.</li></ul></li><li>Documentation &amp; Reporting<ul><li>Record inspection results accurately in the stock management system and QC logs.</li><li>Maintain traceability for all devices inspected, including serial/IMEI numbers and test outcomes.</li><li>Generate weekly quality reports and highlight recurring issues or process gaps.</li></ul></li><li>Customer Assurance<ul><li>Ensure all devices are packaged correctly and meet presentation standards before dispatch.</li><li>Act as the gatekeeper for quality - no device leaves the company without your approval.</li></ul></li></ul>Key KPIs<ul><li>First-time pass rate (target ≥ 98%)</li><li>Reduction in rework and returns</li><li>Timely completion of QC checks within SLA</li><li>Accuracy of QC documentation</li></ul>Skills &amp; Experience (Essential)<ul><li>Previous experience in quality control, technical inspection, or repair validation.</li><li>Strong understanding of electronic devices and diagnostic testing.</li><li>Excellent attention to detail and ability to spot inconsistencies.</li><li>Confident communicator - able to give clear, constructive feedback.</li><li>Competent with Excel and stock management systems for logging and reporting.</li><li>Proactive mindset with a passion for continuous improvement.</li></ul>Desirable<ul><li>Experience in repairs/refurbishment environments.</li><li>Familiarity with Lean/5S principles and root cause analysis.</li><li>Ability to write or update SOPs.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Training on the company's processes and device categories</li><li>Opportunity to influence quality standards and operational excellence</li><li>A dynamic, purpose-driven team environment</li></ul><h2> </h2>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Quality Control Technician

<h3>🚀 Telesales Executive - South East London</h3>£24,000 + Uncapped Commission (OTE £39,000)Monday to Friday | Warm Leads | Inbound &amp; Outbound CallsAre you a confident communicator with a passion for sales? Ready to take your earning potential to the next level in a fast-paced, friendly environment? This could be the perfect opportunity for you!We're on the lookout for ambitious Telesales Executives to join our growing team in South East London. With warm leads provided and a mix of inbound and outbound calls, you'll be speaking to people who are already interested - your job is to turn that interest into action!<h3>💼 What You'll Be Doing:</h3><ul><li>Making outbound calls to warm leads (no cold calling!)</li><li>Handling inbound calls and converting interest into sales</li><li>Building rapport and offering tailored solutions</li><li>Hitting achievable targets - and getting rewarded for it!</li></ul><h3>🎯 What's In It for You:</h3><ul><li>£24,000 basic salary + uncapped commission</li><li>Realistic OTE of £39,000</li><li>Monday to Friday - your weekends are YOURS!</li><li>Full training and ongoing support</li><li>Friendly, supportive team environment</li><li>Opportunities to grow and progress</li></ul><h3>👀 Who We're Looking For:</h3><ul><li>Strong communication skills and a confident phone manner</li><li>A driven, target-focused mindset</li><li>Experience in sales or customer service is a bonus - but not essential!</li></ul>If you're hungry for success, love talking to people, and want to be part of a team that celebrates your wins - we want to hear from you!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Sales Executive

<div>Are you reliable, organised, and looking for a hands‑on role where no two days are the same? We're looking for a Logistics Operative to join our growing technical operations team. You'll be supporting the smooth movement of stock and equipment through the warehouse, working with technical devices, and helping keep everything running efficiently.This is a great opportunity for someone with warehouse or logistics experience who enjoys practical work, has good attention to detail, and wants to be part of a supportive, friendly team.<hr /><h2>What You'll Be Doing</h2>Goods In<ul><li>Receiving deliveries and checking quantities and item condition</li><li>Labelling and logging items into the stock system</li><li>Flagging any damaged or incorrect deliveries</li></ul>Inventory &amp; Put‑Away<ul><li>Storing stock in the correct locations</li><li>Helping with stock counts and investigating any discrepancies</li><li>Keeping storage areas clean and organised</li></ul>Work-In-Progress (WIP) Movement<ul><li>Moving items between repair and refurbishment stages</li><li>Keeping WIP tidy, labelled, and easy to find</li><li>Reporting any delays or issues to the Team Leader</li></ul>Picking, Packing &amp; Dispatch<ul><li>Picking the right items for orders</li><li>Packing goods securely and preparing parcels for shipment</li><li>Printing labels and handing over to couriers</li></ul>Systems &amp; Admin<ul><li>Updating the stock management system with accurate item movements</li><li>Keeping simple records for returns, exceptions, or quarantined stock</li><li>Following SOPs and reporting any issues</li></ul>Housekeeping &amp; Safety<ul><li>Maintaining a tidy warehouse</li><li>Following health &amp; safety procedures</li><li>Using equipment safely and reporting any hazards</li></ul><hr /><h2>What We're Looking For</h2><ul><li>Experience in a warehouse or logistics environment</li><li>Good attention to detail</li><li>Comfortable using stock systems and scanners (training provided)</li><li>Reliable, punctual, and able to work to daily deadlines</li><li>A positive, team‑focused attitude</li><li>Ability to follow instructions and work safely</li></ul><hr /><h2>Desirable (Not Essential)</h2><ul><li>Experience with technical devices</li><li>Knowledge of WMS/ERP systems such as Odoo</li><li>Experience with couriers or dispatch platforms</li><li>Understanding of 5S or Lean principles</li></ul><hr /><h2>What We Offer</h2><ul><li>Full training and ongoing support</li><li>A friendly, supportive team environment</li><li>Opportunities to grow and develop</li><li>A varied, fast‑paced role with real responsibility</li></ul></div> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Warehouse Operative

We help customers extend asset life and reduce downtime across printers, mobile phones, POS devices, handheld barcode scanners, and related tech. Our operations blend precision, pace, and continuous improvement - keeping stock accurate, devices moving, and customers informed. Role PurposeThe Logistics Co‑ordinator owns the flow of inventory and devices through the operation - goods in, put‑away, stock accuracy, and goods out - ensuring every item is traceable, every movement is recorded, and every shipment is right first time. You'll write and maintain SOPs, keep our stock management system fully up to date, and use Excel to monitor performance and spot opportunities to make processes faster, simpler, and more reliable. We're looking for a high‑energy, purpose‑driven operator with strong initiative - someone who enjoys fixing bottlenecks, tightening controls, and making things run smoothly. Key Responsibilities<ul><li>Goods In<ul><li>Book deliveries into the stock management system with complete and accurate data (serial/IMEI/asset tags, condition, quantities).</li><li>Coordinate checks: visual inspection, triage coding, and discrepancy escalation.</li><li>Label and route items for repair/refurbishment workflows.</li></ul></li><li>Put‑Away &amp; Inventory Control<ul><li>Assign and maintain bin/shelf locations; manage quarantines and returns-to-vendor.</li><li>Perform and reconcile cycle counts and stock takes; investigate variances to root cause.</li><li>Maintain location hygiene and 5S standards.</li></ul></li><li>Work-in-Progress (WIP) Tracking<ul><li>Track devices through repair/refurb stages; ensure WIP is visible and aged items are chased.</li><li>Collaborate with engineering/repair teams to prioritise and unblock queues.</li></ul></li><li>Goods Out / Dispatch<ul><li>Pick, pack, and dispatch to SLA: correct item, correct paperwork, on-time courier handover.</li><li>Prepare shipping documentation (courier labels, customs/commercial invoices when applicable).</li><li>Proactively resolve failed collections, exceptions, and delivery queries.</li></ul></li><li>Process &amp; Documentation<ul><li>Write, update, and roll out SOPs for all logistics processes (goods in/out, put‑away, returns, RMA, quarantines).</li><li>Train colleagues and spot compliance gaps; drive standard work and audit readiness.</li></ul></li><li>Systems &amp; Reporting<ul><li>Keep stock management software live and accurate-no backlogs, no offline records.</li><li>Use Excel (lookups, pivots, conditional formatting) to track KPIs, age WIP, monitor shortages, and surface trends.</li><li>Produce daily/weekly dashboards and exception reports for Operations.</li></ul></li><li>Continuous Improvement<ul><li>Identify root causes for delays, errors, and stock discrepancies; implement corrective actions.</li><li>Optimise layout, location logic, pick paths, and packaging standards.</li><li>Partner with suppliers/couriers to improve OTIF and reduce damage/returns.</li></ul></li></ul> Skills &amp; Experience (Essential)<ul><li>Experience in a warehouse/logistics coordination role, ideally with technical devices or serialized stock.</li><li>Confident with stock/warehouse management systems (WMS/ERP) and barcode scanners.</li><li>Strong Excel skills: VLOOKUP/XLOOKUP, SUMIF/S, PivotTables, basic charts, data cleansing.</li><li>Proven ability to write clear SOPs and drive process adherence.</li><li>Excellent attention to detail; comfortable with serial/IMEI tracking and reconciliation.</li><li>High energy, proactive mindset with a continuous improvement approach.</li><li>Strong communicator - able to work cross‑functionally with repair/engineering, customer service, and couriers.</li></ul>Desirable<ul><li>Experience in repairs/refurb, RMA handling, or returns processing.</li><li>Knowledge of 5S/Lean, root cause (5 Whys, fishbone), and basic process mapping.</li><li>Courier platforms experience (e.g., DPD, DHL, UPS) and export documentation.</li></ul>Tools You'll Use<ul><li>Stock management/WMS and handheld scanners</li><li>Microsoft Excel (intermediate-advanced) and Outlook/Teams</li><li>Label printers; packing tools and materials</li></ul> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Logistics Co-ordinator

We're looking for motivated, hands-on individuals to join a growing technical team. If you take pride in your work, enjoy problem-solving, and want to be part of a business with an exciting future, this could be the perfect opportunity. Full training will be provided.This role is ideal for someone who enjoys working with small electronic devices and is keen to develop their skills in a technical environment. There's plenty of scope for progression for the right person.What you'll be doing:<ul><li>Repairing and servicing electronic equipment such as barcode scanners, POS systems, monitors, computers, and payment devices</li><li>Managing spare parts and updating records in our IT system</li><li>Testing repaired units to ensure they meet strict quality standards</li><li>Working closely with logistics and production support teams</li></ul>What we're looking for:<ul><li>Basic understanding of electronics and computer hardware</li><li>Familiarity with IT systems and basic computer skills</li><li>Advantageous: formal education in electronics or experience in repairs/maintenance</li></ul>Personal Attributes:<ul><li>Skilled with small hand tools and soldering equipment</li><li>Strong attention to detail and commitment to high-quality work</li><li>Ability to work independently and meet deadlines</li><li>Comfortable dismantling and reassembling computers, mobiles, or similar devices</li></ul>What's on offer:<ul><li>Join a well-established company with a strong market presence</li><li>Opportunities to develop your skills and gain professional qualifications</li><li>Internal and external training (including overseas)</li><li>Supportive, friendly team environment</li><li>Standard contract includes:<ul><li>40 hours per week</li><li>20 days annual leave plus bank holidays</li></ul></li></ul> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Workshop Technician

Quality Control Technician

Sales Executive

Warehouse Operative

Logistics Co-ordinator

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