BT Typing Secretary

Relay UK Typist

Location: Birmingham

Pay: £13.42 - £31.37 per hour (depending on shift pattern)

Contract: Temporary to Permanent

Start Date: 23/02/2026

Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays)

Training: Full-time for 4 weeks (100% attendance required)

Do you type 50+ words per minute with 98% accuracy?

Your typing skills can make a real difference. This is a Relay Typist role, where speed and precision are essential to help people communicate in critical situations.

Relay UK is a vital service that enables deaf, hard of hearing, and speech-impaired individuals to connect with emergency services, businesses, and loved ones. You'll be the link that ensures conversations happen smoothly and quickly, sometimes in life-or-death circumstances.

What You'll Do

* Act as a Relay Typist, converting spoken words into text in real time with exceptional accuracy.

* Support a range of services, including Relay UK calls, Emergency (999/112), Directory Enquiries (118500), and other essential communication channels.

* Communicate calmly and empathetically under pressure.

* Your ability to type fast and accurately ensures accessibility and safety for thousands of people.

What We're Looking For

* Typing speed: 50+ WPM with 98% accuracy (tested during application)

* Clear, empathetic communication skills

* Ability to stay composed in emotionally challenging situations

* Critical thinking and process adherence

Shift Patterns

Choose from two 4-week rotating rotas:

* Option 1: 4 weeks of shifts between 08:00-19:00

* Option 2: 4 weeks of shifts between 8:00-19:00 (two weeks), then between 12:00-23:00 (two weeks)

* Rest days will vary over the weeks. In pattern 2, some rest days will be fixed and fall on a weekend.

Rewards & Benefits

* Competitive pay + overtime opportunities

* Full paid training & career progression

* Access to Blue Arrow training portal

* Pension scheme & 28 days paid holiday

Application Process

1. Audio Typing Screening (50 WPM @ 98% accuracy) and Teams Interview
2. Client Interview & Typing Assessment
3. Pre-employment checks (DBS & references)

Ready to make a real difference? Apply today and join a team that helps people communicate when it matters most.

We are proud to be an inclusive employer. Applications from all backgrounds are welcome.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.