Resource Assistant

🌟 Resource Assistant

Location: Belper, Derbyshire

Salary: £26,560 per year

Bonus: Up to £1,500 annually

Hours: 39.5 hours per week (working pattern to be discussed at interview but shifts starting from 7am)

My client is a forward‑thinking organisation committed to innovation, operational excellence, and a positive working environment. As a Resource Assistant, you'll support effective workforce planning and help keep service operations running smoothly within a busy contact centre environment.

💼 The Role: Resource Assistant

You'll play a key part in ensuring the right resources are available at the right time. Working alongside cross‑functional teams, you'll help coordinate schedules, maintain accurate data, and support decision‑making through detailed planning and reporting.

What You'll Do

• Maintain and update resource databases and records accurately.
• Assist with scheduling and coordinating resource allocation, including training, annual leave, and downtime.
• Monitor resource utilisation and support forecasting of future needs.
• Work closely with internal teams to ensure resource availability and smooth operational workflows.
• Produce clear reports on resource usage and availability.
• Support capacity management through relevant systems/tools.
• Coordinate resource-related meetings and effective internal communication.

🔎 What We're Looking For

• Excellent organisational and time‑management abilities.
• Previous experience in administrative or resource‑focused roles.
• Diary Management or Scheduling experience is essential.
• Strong skills using the Microsoft Office Suite and familiarity with resource management systems.
• Knowledge of database management and reporting tools (advantageous).
• High attention to detail and accuracy.
• Confident, professional communication skills across departments.

💚 What You'll Enjoy

• A modern, comfortable contact centre environment.
• Sit‑stand desks promoting wellbeing and productivity.
• Well‑communicated shifts and genuine support for work-life balance.
• Fun team‑building activities, competitions, and engagement events.
• An attractive remuneration package, including 25 days' holiday plus bank holidays.
• Bonus opportunities and a generous pension scheme.
• An inclusive culture that values individuality and welcomes applicants from all backgrounds.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.