Duty Manager/ Supervisor

Customer ServiceLocation: GlasgowPay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice)Contract: Temporary to PermanentStart Date: 23/03/2026Hours: 37.5hrs (5 days over 7, including weekends and bank holidays)Training: 37.5hrs (full-time for 4 weeks), 100% attendance required for the first 6 weeks We're inviting you to bring your skills to a role that truly makes a difference-joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence. As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.This is more than a call handler role - it's a chance to make a real difference, every single shift. We're looking for individuals who can:* Communicate clearly and empathetically under pressure* Think critically and follow structured processes* Type at least 50 words per minute with 98% accuracy* Stay composed in emotionally challenging situations Shift PatternsWe offer a variety of shift options to suit different lifestyles.Option 1: A four-week, rotating rota. Offering working hours between 08:00 - 23:00. You will have some weekend rest days.Option 2: A four-week, rotating rota. Offering working hours between 08:00 - 23:00. You will have some weekend rest days. Training will be full-time and may include mornings and evenings. Full Training &amp; Career ProgressionYou'll receive comprehensive training and ongoing support.Rewards &amp; Benefits:* Competitive pay &amp; overtime opportunities* Career development opportunities* Full paid training* Instant access to Blue Arrow training portal* Auto enrolment in pension scheme* 28 days paid holiday Application Process1. Interview &amp; Audio Typing Screening (50 WPM @ 98% accuracy)2. Client interview &amp; Audio Typing Assessment (50 WPM @ 98% accuracy)3. Pre-employment Checks (DBS &amp; references) Ready to Make a Real Difference?If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters. We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service

Blue Arrow has an exciting opportunity for experienced Housekeeping Supervisors to join our client for the season (Feb - October). The venue is a busy Hotel in the beautiful Scottish Countryside. This is a Seasonal FULL TIME job starting in Feb until October 2024. Due to the location applicants must be car owner or be able to live in (Relocate to the site). Duties include:- Staff management- Leading the Housekeeping team - Staff Rota - Monitoring daily operations of the business- Ensuring all rooms are completely cleaned and turned over daily- All cleaning activities such as cleaning, mopping, polishing and dusting- Working quickly and efficiently- Changing linens and laundry duties- Deliver excellent customer care and deal with guests queries- Adhere strictly to rules regarding health and safety and be aware of any company-related practices The ideal applicant will be:- Experience as a Head Housekeeper or Housekeeping Supervisor- Be available to live in or drive to the venue If this role interests you please apply today.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Housekeeper Supervisor

Blue Arrow are currently recruiting for a Yard Operative with valid counterbalance forklift licence for a client based in Glasgow. Suitable candidates must have previous counterbalance experience. Working hours:<ul><li>Monday to Friday - 7.30am to 4.30pm</li></ul> Pay rate:<ul><li>£13.00 per hour</li></ul> Daily Duties:<ul><li>Operating counterbalance forklift in the yard</li><li>Allocating stock to designated areas</li><li>Taking care of finished goods</li><li>Manual Handling</li><li>Keeping area tidy</li><li>General warehouse/yard duties</li><li>Adhering to H&amp;S at all time</li></ul> If interested, please send your up to date CV . Immediate start available.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Yard Operative

Blue Arrow has an exciting opportunity for experienced Head Housekeepers or Housekeeping Supervisors to join our client for the season (Feb - October). The venue is a busy Hotel in the beautiful Scottish Countryside. This is a Seasonal job starting in Feb until October 2024. Due to the location applicants must be car owner or be able to live in (Relocate to the site). Duties include:- Ensuring all rooms are completely cleaned and turned over daily- All cleaning activities such as cleaning, mopping, polishing and dusting- Working quickly and efficiently- Changing linens and laundry duties- Monitoring daily operations of the business- Staff management- Deliver excellent customer care and deal with guests queries- Adhere strictly to rules regarding health and safety and be aware of any company-related practices The ideal applicant will be:- Experience as a Head Housekeeper or Housekeeping Supervisor- Be available to live in or drive to the venue If this role interests you please apply today.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Head Housekeeper

Blue Arrow has an exciting opportunity for an Experienced Duty Manager to join our excellent team at this busy country hotel for the season (Feb - October). This is a Seasonal job starting in Feb until October 2026. Due to the location applicants must be car owner or be able to relocate and live in. This is based around Loch Lomond area. The ideal applicant will have a minimum of 3 years of hotel management experience, ideally in a high volume unit like a holiday camp or nightclub environment. Duties include:- Staff management- Providing excellent customer service- Adhering to Health and Safety and Food Hygiene rules- Maintaining Operational procedures and budgets- Stock ordering- Monitoring daily operations of the business The ideal candidate will have:- Previous experience as Food and Beverage Manager role- A Personal License- Be available to live in or driving to the venue If this role interests you please apply today.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Duty Manager/ Supervisor

Customer Service

Housekeeper Supervisor

Yard Operative

Head Housekeeper

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