Workshop Technician

Our client is a trusted partner for businesses needing repairs and refurbishment of critical technical devices. We pride ourselves on precision, reliability, and customer satisfaction. Every device we return must meet the highest standards - and that's where you come in. Role PurposeAs Quality Control Technician, you will be the final checkpoint before repaired devices are returned to customers. Your role is to verify repairs, ensure compliance with the company's standards, and provide feedback to technicians to drive continuous improvement. You'll monitor quality metrics, investigate recurring issues, and take ownership of ensuring every product meets or exceeds expectations. Key Responsibilities<ul><li>Inspection &amp; Testing<ul><li>Perform detailed checks on repaired/refurbished devices (functionality, appearance, compliance with SOPs).</li><li>Validate that all repairs meet the company's quality standards and customer specifications.</li><li>Use diagnostic tools and test scripts to confirm operational integrity.</li></ul></li><li>Feedback &amp; Continuous Improvement<ul><li>Provide constructive feedback to workshop technicians on repair quality and adherence to SOPs.</li><li>Identify trends in defects or rework and collaborate with the Operations Manager to implement corrective actions.</li><li>Contribute to SOP updates and training based on quality findings.</li></ul></li><li>Documentation &amp; Reporting<ul><li>Record inspection results accurately in the stock management system and QC logs.</li><li>Maintain traceability for all devices inspected, including serial/IMEI numbers and test outcomes.</li><li>Generate weekly quality reports and highlight recurring issues or process gaps.</li></ul></li><li>Customer Assurance<ul><li>Ensure all devices are packaged correctly and meet presentation standards before dispatch.</li><li>Act as the gatekeeper for quality - no device leaves the company without your approval.</li></ul></li></ul>Key KPIs<ul><li>First-time pass rate (target ≥ 98%)</li><li>Reduction in rework and returns</li><li>Timely completion of QC checks within SLA</li><li>Accuracy of QC documentation</li></ul>Skills &amp; Experience (Essential)<ul><li>Previous experience in quality control, technical inspection, or repair validation.</li><li>Strong understanding of electronic devices and diagnostic testing.</li><li>Excellent attention to detail and ability to spot inconsistencies.</li><li>Confident communicator - able to give clear, constructive feedback.</li><li>Competent with Excel and stock management systems for logging and reporting.</li><li>Proactive mindset with a passion for continuous improvement.</li></ul>Desirable<ul><li>Experience in repairs/refurbishment environments.</li><li>Familiarity with Lean/5S principles and root cause analysis.</li><li>Ability to write or update SOPs.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Training on the company's processes and device categories</li><li>Opportunity to influence quality standards and operational excellence</li><li>A dynamic, purpose-driven team environment</li></ul><h2> </h2>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Quality Control Technician

We help customers extend asset life and reduce downtime across printers, mobile phones, POS devices, handheld barcode scanners, and related tech. Our operations blend precision, pace, and continuous improvement - keeping stock accurate, devices moving, and customers informed. Role PurposeThe Logistics Co‑ordinator owns the flow of inventory and devices through the operation - goods in, put‑away, stock accuracy, and goods out - ensuring every item is traceable, every movement is recorded, and every shipment is right first time. You'll write and maintain SOPs, keep our stock management system fully up to date, and use Excel to monitor performance and spot opportunities to make processes faster, simpler, and more reliable. We're looking for a high‑energy, purpose‑driven operator with strong initiative - someone who enjoys fixing bottlenecks, tightening controls, and making things run smoothly. Key Responsibilities<ul><li>Goods In<ul><li>Book deliveries into the stock management system with complete and accurate data (serial/IMEI/asset tags, condition, quantities).</li><li>Coordinate checks: visual inspection, triage coding, and discrepancy escalation.</li><li>Label and route items for repair/refurbishment workflows.</li></ul></li><li>Put‑Away &amp; Inventory Control<ul><li>Assign and maintain bin/shelf locations; manage quarantines and returns-to-vendor.</li><li>Perform and reconcile cycle counts and stock takes; investigate variances to root cause.</li><li>Maintain location hygiene and 5S standards.</li></ul></li><li>Work-in-Progress (WIP) Tracking<ul><li>Track devices through repair/refurb stages; ensure WIP is visible and aged items are chased.</li><li>Collaborate with engineering/repair teams to prioritise and unblock queues.</li></ul></li><li>Goods Out / Dispatch<ul><li>Pick, pack, and dispatch to SLA: correct item, correct paperwork, on-time courier handover.</li><li>Prepare shipping documentation (courier labels, customs/commercial invoices when applicable).</li><li>Proactively resolve failed collections, exceptions, and delivery queries.</li></ul></li><li>Process &amp; Documentation<ul><li>Write, update, and roll out SOPs for all logistics processes (goods in/out, put‑away, returns, RMA, quarantines).</li><li>Train colleagues and spot compliance gaps; drive standard work and audit readiness.</li></ul></li><li>Systems &amp; Reporting<ul><li>Keep stock management software live and accurate-no backlogs, no offline records.</li><li>Use Excel (lookups, pivots, conditional formatting) to track KPIs, age WIP, monitor shortages, and surface trends.</li><li>Produce daily/weekly dashboards and exception reports for Operations.</li></ul></li><li>Continuous Improvement<ul><li>Identify root causes for delays, errors, and stock discrepancies; implement corrective actions.</li><li>Optimise layout, location logic, pick paths, and packaging standards.</li><li>Partner with suppliers/couriers to improve OTIF and reduce damage/returns.</li></ul></li></ul> Skills &amp; Experience (Essential)<ul><li>Experience in a warehouse/logistics coordination role, ideally with technical devices or serialized stock.</li><li>Confident with stock/warehouse management systems (WMS/ERP) and barcode scanners.</li><li>Strong Excel skills: VLOOKUP/XLOOKUP, SUMIF/S, PivotTables, basic charts, data cleansing.</li><li>Proven ability to write clear SOPs and drive process adherence.</li><li>Excellent attention to detail; comfortable with serial/IMEI tracking and reconciliation.</li><li>High energy, proactive mindset with a continuous improvement approach.</li><li>Strong communicator - able to work cross‑functionally with repair/engineering, customer service, and couriers.</li></ul>Desirable<ul><li>Experience in repairs/refurb, RMA handling, or returns processing.</li><li>Knowledge of 5S/Lean, root cause (5 Whys, fishbone), and basic process mapping.</li><li>Courier platforms experience (e.g., DPD, DHL, UPS) and export documentation.</li></ul>Tools You'll Use<ul><li>Stock management/WMS and handheld scanners</li><li>Microsoft Excel (intermediate-advanced) and Outlook/Teams</li><li>Label printers; packing tools and materials</li></ul> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Logistics Co-ordinator

<div><hr /><h3>Sales Administrator - Entry-Level Opportunity based in Kent Salary: National Minimum Wage (with potential for progression) Contract: Full-time</h3><hr />Due to an internal promotion, we have an exciting opportunity to join our Sales Admin department.This is our most junior role and is perfect for a school leaver or someone in retail work looking for their first office position. We see this as a feeder role-a starting point for a career within our company. Typically, team members spend 1-2 years in this position before moving into another department that best suits their skills and ambitions.If you're eager to learn, motivated, and ready to take your first step into the world of work, we'd love to hear from you.<hr /><h3>Why This Role?</h3><ul><li>A chance to gain valuable office experience.</li><li>Supportive environment where personality, work ethic, and potential matter most.</li><li>Clear progression opportunities within the business.</li><li>Be part of a friendly team that values collaboration and growth.</li></ul><hr /><h3>About the Role</h3>Our Sales teams build strong relationships with customers and deliver outstanding service. As a Sales Administrator, you'll play a vital role in supporting them by handling daily admin tasks and ensuring the smooth running of the Sales office.Key Responsibilities:<ul><li>File checking, scanning, and creating order files.</li><li>Completing quotation request paperwork.</li><li>Raising new project paperwork and delivering it to relevant departments.</li><li>Assisting other departments as needed.</li><li>Carrying out ad-hoc tasks to keep operations running smoothly.</li></ul><hr /><h3>What We're Looking For</h3>We don't expect extensive experience matters most is your attitude and potential. You'll thrive in this role if you have:<ul><li>Excellent communication skills.</li><li>A flexible, can-do approach and willingness to support colleagues.</li><li>Strong attention to detail and ability to work at pace.</li><li>Basic computer literacy and good organisational skills.</li><li>Ability to multitask and meet deadlines.</li></ul> <hr /><h3>Ready to Start Your Career?</h3>If you're looking for an opportunity where someone will give you a chance, this is it. Apply today and take the first step toward a rewarding career.</div> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Entry level Admin

<h2>National Sales Manager UK</h2>Location: UK (Nationwide travel required)Direct Reports: managing 5 Area Sales Managers (Central, South of the Thames, North of the Thames, West &amp; North)<h3> </h3>As the business continues its growth journey, we are seeking an exceptional National Sales Manager to play a pivotal role in shaping our future. You will me managing 5 area sales managers<hr /><h3>The Role</h3>This is a senior, career-defining leadership position with full responsibility for the UK sales function. Leading a team of five Area Sales Managers, you will be accountable for driving sustainable revenue growth, increasing market share, and delivering profitable performance aligned with budgeted EBITDA.Working closely with the Managing Director and wider leadership team, you will have significant autonomy to shape and execute the national sales strategy. For the right individual, this role offers a clear pathway to becoming a member of the Board, with genuine influence over the long-term direction of the business.We are looking for a commercially astute, ambitious sales leader with a proven ability to translate strategy into action and inspire teams to consistently perform at their best.<hr /><h3>Key Responsibilities</h3>Sales Strategy &amp; Growth<ul><li>Develop and deliver a National Sales Strategy aligned with company objectives</li><li>Drive sustainable revenue growth, margin improvement, and increased market share</li><li>Identify new sales opportunities through market and competitor analysis</li></ul>Leadership &amp; Team Management<ul><li>Lead, motivate, and develop a team of Area Sales Managers across the UK</li><li>Set clear objectives, KPIs, and performance expectations</li><li>Foster a high-performance culture through coaching, accountability, and engagement</li></ul>Performance &amp; Reporting<ul><li>Monitor and analyse sales performance, providing insights and recommendations</li><li>Produce accurate and timely sales reports for the Directors</li><li>Ensure focus on profitability and EBITDA contribution</li></ul>Customer &amp; Stakeholder Engagement<ul><li>Support Area Sales Managers in developing strong relationships with key accounts</li><li>Travel nationwide to support the team and resolve escalated customer issues</li><li>Work closely with Marketing, Operations, and Finance to ensure alignment</li><li>Represent Tropical at trade shows, conferences, and industry events</li></ul><hr /><h3>Candidate Requirements</h3><ul><li>Minimum 5 years' experience in a senior national or multi-region sales leadership role</li><li>Proven track record of delivering growth against ambitious sales and profitability targets</li><li>Strong leadership and people management skills, with experience developing high-performing teams</li><li>Highly commercially aware with the ability to analyse data and market trends</li><li>Excellent communication, negotiation, and stakeholder management skills</li><li>Results-driven, strategic, and motivated by long-term business success</li><li>Ambition and capability to progress into a Board-level role</li></ul><hr /><h3>Salary &amp; Benefits</h3><ul><li>Competitive salary (negotiable depending on experience)</li><li>Commission based on Area Sales Manager growth</li><li>Bonus linked to achievement of budgeted EBITDA</li><li>Company car</li><li>Company phone and laptop</li><li>Additional holiday linked to length of service</li><li>Healthcare Cashback Scheme</li><li>Employee Assistance Programme</li><li>Free on-site parking</li></ul>Working Hours: 40 hours per week (flexible to suit the role)Travel: Nationwide travel required, including regular overnight stays Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

National Sales Manager UK 

We're looking for motivated, hands-on individuals to join a growing technical team. If you take pride in your work, enjoy problem-solving, and want to be part of a business with an exciting future, this could be the perfect opportunity. Full training will be provided.This role is ideal for someone who enjoys working with small electronic devices and is keen to develop their skills in a technical environment. There's plenty of scope for progression for the right person.What you'll be doing:<ul><li>Repairing and servicing electronic equipment such as barcode scanners, POS systems, monitors, computers, and payment devices</li><li>Managing spare parts and updating records in our IT system</li><li>Testing repaired units to ensure they meet strict quality standards</li><li>Working closely with logistics and production support teams</li></ul>What we're looking for:<ul><li>Basic understanding of electronics and computer hardware</li><li>Familiarity with IT systems and basic computer skills</li><li>Advantageous: formal education in electronics or experience in repairs/maintenance</li></ul>Personal Attributes:<ul><li>Skilled with small hand tools and soldering equipment</li><li>Strong attention to detail and commitment to high-quality work</li><li>Ability to work independently and meet deadlines</li><li>Comfortable dismantling and reassembling computers, mobiles, or similar devices</li></ul>What's on offer:<ul><li>Join a well-established company with a strong market presence</li><li>Opportunities to develop your skills and gain professional qualifications</li><li>Internal and external training (including overseas)</li><li>Supportive, friendly team environment</li><li>Standard contract includes:<ul><li>40 hours per week</li><li>20 days annual leave plus bank holidays</li></ul></li></ul> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Workshop Technician

Quality Control Technician

Logistics Co-ordinator

Entry level Admin

National Sales Manager UK

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