Customer Care Coordinator - Ringwood

Customer Care Coordinator

Location: Ringwood (Hybrid after training)

Salary: £25,584 (£12.30 p/h) + Out of Hours £14.55 p/h

Hours: 40 hours per week | Various shifts available

Be Part of a Team That Delivers Exceptional Customer Experiences!

Are you passionate about helping customers and providing outstanding service? We're looking for Customer Care Coordinators to join a dynamic, friendly, and supportive team in a fast-paced contact centre environment.

This role offers variety, growth opportunities, and the chance to make a real impact by ensuring every customer interaction is positive and professional.

What You'll Do

✔ Handle inbound calls, emails, and live chats with empathy and efficiency

✔ Manage new orders and resolve customer inquiries at first point of contact

✔ Upsell and cross-sell products to maximize customer value

✔ Update customer records accurately in CRM systems

✔ Collaborate with internal teams to resolve complex issues

✔ Maintain professionalism and deliver world-class service at all times

What We're Looking For

• Excellent communication skills (verbal and written)
• Confident, professional, and great at building rapport
• Ability to thrive in a fast-paced, target-driven environment
• IT literate and detail-oriented
• Proactive, caring attitude with strong problem-solving skills
• Reliable and punctual team player

Why Join Us?

We offer a fun, sociable, and rewarding working culture, plus:

✅ Hybrid working after training

✅ Career development and progression opportunities

✅ Discounted gym membership and eye care vouchers

✅ Perkbox rewards, incentives, and recognition schemes

✅ Free parking, cycle-to-work scheme, and weekly dress-down days

✅ Charity involvement and team events

✅ Recommend-a-friend bonus (£500!)

Shifts Available

• Day shifts: 8:00-16:30 | 09:00-17:30 | 09:30-18:00 | 10:30-19:00 | 11:30-20:00 | 13:30-22:00
• Night shifts (Out of Hours): 22:00-08:00

Customer Service Hours: Mon-Fri 8am-8pm | Sat-Sun 9am-1pm

Order Line: 24-hour coverage

Ready to Apply?

If you're enthusiastic, customer-focused, and ready to join a team that values your contribution, apply now and start your journey with us!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.