Customer Care Coordinator (Temp-to-Perm)Location: Ringwood (Hybrid after training)Salary: £25,584 (£12.30 p/h) + Out of Hours £14.55 p/hHours: 40 per week | Full-timeShift Patterns:<ul><li>Day Shifts: Between 08:00 - 22:00 (rotating)</li><li>Night Shift: 22:00 - 08:00 (Out of Hours)</li></ul>About the Role Join a fast-paced, friendly Customer Care team where no two days are the same! You'll handle inbound calls, emails, and live chat, process orders, resolve queries, and upsell products-all while delivering exceptional service. Key Responsibilities: <ul><li>Provide first-contact resolution for customer queries</li><li>Process orders accurately and efficiently</li><li>Upsell and cross-sell products to maximize revenue</li><li>Manage emails and back-office tasks</li><li>Work collaboratively in a target-driven environment</li></ul>What We're Looking For:<ul><li>Excellent communication skills (verbal &amp; written)</li><li>Confident, professional phone manner</li><li>Ability to build rapport and solve problems</li><li>IT savvy and detail-oriented</li><li>Reliable and adaptable to shift patterns</li></ul>Why Join Us? <ul><li>Temp-to-Perm opportunity with career progression</li><li>Hybrid working after training</li><li>Discounts, incentives &amp; recognition schemes</li><li>Free parking, dress-down Fridays, and more!</li><li>Pension scheme, gym discounts, and wellbeing perks</li></ul> Ready to start your journey? Apply today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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