Position - Banqueting Head WaiterSalary - £32k + tipsHours - 5/7 days POSITION OVERVIEW<ul><li>Manage the smooth running of the In Room Dining and Events services following the company standards and procedures.</li><li>Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guest's expectations.</li></ul> ESSENTIAL FUNCTIONS &amp; PHYSICAL REQUIREMENTS · Ensure that the department is well organised and the required administration is carried out accurately and timely. · Day to day direction and allocation of tasks to the team and ensuring efficient staffing levels for the needs of the business. · Write rotas and manage shifts patterns taking into account holidays and sickness and ensure accurate record keeping on the relevant systems. · Attend weekly function meetings and daily hotel briefings· Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly. · Assist with ordering and stock control whilst controlling operating costs, payroll and expenses against the P&amp;L.· Have a high level of presence within the department to lead by example through a 'hands on' approach.· Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalised service.· Log any guest information accurately, · Be responsible of back of house and preparations areas to ensure overall cleanliness and organisation at all times through regular monitoring. · Provide knowledgeable food &amp; drinks advice offering suggestions and recommendations· Ensure that all billing and cashiering are conducted as per the required standards· Aim to achieve Gallup and Engagement targets · Assist in ensuring that the team aim to achieve financial targets whilst maintaining a cost conscious approach.· Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles.· Work closely with the Events Operations Manager on any specific projects you have been given responsibility for. QUAIFICATIONS &amp; DESIRABLES · Hotel school diploma or equivalent · 5 star hotel experience · Previous similar experience· Food and wine knowledge· Commercial and Business awareness· Excellent interpersonal skills· Leadership skills· Influencing skills· Training skills· Complaint handling/Problem solving· MotivatorBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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