Gateline Customer Service - Glasgow Exhibition Centre

Join a Top Employer and Make a Real Difference!

Are you ready to be part of an organisation that kept the country moving during the pandemic and continues to play a vital role in connecting communities? We're proud to be a four-times accredited Top Employer in the rail industry, committed to creating a workplace where you can thrive, grow, and feel valued.

This is more than just a job-it's an opportunity to make every journey matter while working in a safe, inclusive, and supportive environment. We celebrate diversity and welcome applications from young people, women, ethnically diverse communities, LGBT+ individuals, and people with disabilities. We don't want you to fit in-we want you to add to our culture and help us innovate.

Gateline Customer Service Assistant

📍 Location: Glasgow Exhibition Centre

💰 Salary: £15,091 during training, rising to £17,564 on completion

📚 Training: 5-day training + 2-day induction

📄 Contract: Permanent

⏰ Hours: Part Time - 23 hours

Earliest start: 04:19 | Latest finish: 01:00

What You'll Do

• Be the friendly face of the station, providing assistance and information to customers.
• Help with wheelchair access, ticket sales, and ensure smooth operation of the gateline.
• Keep the station safe and welcoming by managing queues and responding to hazards.
• Work as part of a proactive team that puts customer experience first.

What We're Looking For

• A passion for delivering outstanding customer service.
• Confidence to handle challenges and resolve conflicts positively.
• A team player who can also work independently and take initiative.
• No experience? No problem! We'll provide full training in customer service, first aid, disability awareness, and more.

What's In It For You

• Competitive salary and benefits package.
• Final Salary Pension Scheme.
• Free and discounted rail travel for you and your family.
• Generous holiday allowance.
• 3% commission on ticket sales.
• Access to Hapi benefits for lifestyle and wellbeing perks.

Selection Process

• Microsoft Teams interview + final interview.
• Medical questionnaire, references, and Disclosure Scotland clearance.
• Six-month probation period.

Ready to start your journey with us? Apply today and help us keep people moving!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.