Station Gateline Assistant - Glasgow Queen Street

Gateline Customer Service Assistant

📍 Location: Glasgow Queen Street (must live within 45 minutes travel)

💰 Salary: £26,731 per year + 3% commission

📄 Contract: Permanent | Full-time (35 hours per week)

⏰ Shifts: Various, including weekends

Looking for a role where you can thrive, grow, and make a real impact?

Join one of the UK's leading rail organisations as a Station Gateline Assistant and become the friendly face that keeps journeys running smoothly. This is more than a job-it's an opportunity to connect with people, deliver exceptional service, and build a rewarding career in a supportive, inclusive environment.

What You'll Do

• Provide customer assistance and information, including wheelchair support.
• Issue tickets and check travel documents accurately.
• Ensure safe operation of the gateline and respond to hazards promptly.
• Manage queues and keep passenger flow smooth and efficient.
• Maintain cleanliness and safety around the gateline area.

What We're Looking For

• A warm, engaging personality with a passion for helping others.
• Strong communication skills and confidence in handling challenges.
• A team player who can also work independently.
• No experience? No problem! Full training provided.

Why Join Us?

Because we invest in you with benefits that support your career and lifestyle:

• Final Salary Pension Scheme for long-term security.
• Free & discounted rail travel for you and your family.
• Generous holiday allowance.
• Enhanced family leave policies.
• Life insurance cover (4x annual salary).
• Exclusive discounts on shopping, fitness, and healthcare.

Diversity & Inclusion

We're proud to be a Top Employer committed to creating a workplace where everyone feels valued and empowered. We welcome applications from women, men, young people, LGBT+ individuals, people with disabilities, and ethnically diverse communities.

Ready to start your journey? Apply today and make every journey matter!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.