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Job Details

Published
Location
Birmingham, West Midlands
Role Type
Temporary
Salary
£13.42 - £31.37 per hour
Job Ref: JN -122025-126208_1766154551

Customer Service Advisor

Location: Birmingham

Pay: £13.42 - £31.37 per hour (depending on shift pattern)

Contract: Temporary to Permanent

Start Date: 26/01/2026

Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays)

Training: Full-time for 6 weeks (100% attendance required)


Do you type 50+ words per minute with 98% accuracy?

Put your skills to work in a role that truly matters! Join the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.

This is more than a call handler job-it's a chance to make a real difference every single shift. You'll be the first point of contact for people in their most critical moments, ensuring they get the help they need-fast.


What You'll Do

  • Support Relay UK, enabling deaf, hard of hearing, and speech-impaired individuals to contact emergency services.
  • Type real-time voice-over conversations with speed and precision-your accuracy can save lives.
  • Handle calls for Emergency (999/112), Directory Enquiries (118500), and other critical services.
  • Communicate calmly and empathetically under pressure.

What We're Looking For

  • Typing speed: 50+ WPM with 98% accuracy (tested during application)
  • Clear, empathetic communication skills
  • Ability to stay composed in emotionally challenging situations
  • Critical thinking and process adherence

Shift Patterns

Choose from flexible 4-week rotating rotas:

  • Option 1: 6:00-17:00 (two weeks), then 12:00-23:00 (two weeks)
  • Option 2: 8:00-19:00 (two weeks), then 12:00-23:00 (two weeks)
  • Includes some weekend rest days. Training may include evenings.

Rewards & Benefits

  • Competitive pay + overtime opportunities
  • Full paid training & career progression
  • Access to Blue Arrow training portal
  • Pension scheme & 28 days paid holiday

Application Process

  1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
  2. Client Interview & Typing Assessment
  3. Pre-employment checks (DBS & references)

Ready to make a real difference?

Apply today and join a team that saves lives every day.

We are proud to be an inclusive employer. Applications from all backgrounds are welcome.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Apply now

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What candidates say

I need flexibility to balance my family and training, and Blue Arrow helps me do that.

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