Spares Advisor

Spares Advisor

Location: Belper, United Kingdom

Contract: Full-time, Permanent

Are you motivated by helping customers, supporting engineers, and keeping essential services running smoothly? Join a team that's committed to creating a better climate for people and the planet-both through the work we do and the way we work together.

🌟 About the Role

As a Spares Advisor, you'll play a vital part in ensuring boiler and central heating repairs happen efficiently and on time. You'll be the go‑to support for Field Engineers, Sub‑Contractors, and Contact Centre Agents when replacement parts are needed.

Your day-to-day responsibilities will include:

• Coordinating and ordering replacement parts accurately and efficiently
• Scheduling engineer return visits in line with service level agreements
• Communicating clearly with customers and keeping them informed
• Managing email requests professionally and promptly
• Processing orders through Salesforce and SAP, ensuring all records are compliant
• Maintaining a positive, professional image through excellent communication and diary management

💡 What You Bring

We're looking for someone who is:

• Highly organised with strong administrative skills and attention to detail
• Flexibility to work within a rotating 6 week shift pattern including 1 Saturday in 5 and 1 Sunday in 10
• Experienced in ordering boiler or central heating replacement parts
• Familiar with SAP and Salesforce (preferred but not essential)
• Confident in challenging the status quo and improving processes
• Approachable, self‑motivated, and a strong team player
• Comfortable working across multiple digital platforms with accurate data entry

🎉 What Makes This a Great Place to Work

• A recently refurbished, modern contact centre designed for comfort and productivity
• Sit‑stand desks to support wellbeing, focus, and creativity
• Clear communication of shift patterns to support work‑life balance
• Regular team‑building events and fun competitions
• An attractive remuneration package, including:
  • 25 days holiday plus bank holidays
  • Bonus opportunities
  • A generous pension scheme for long‑term financial security

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.