<h3>Job Title: Customer Service Advisor</h3>Location: Warrington (Office Based)Contract Type: Ongoing TemporaryPay Rate: £14 per hour (Monday-Saturday)Shifts: Monday - Friday: 8am - 8pm (1 in 4 Saturdays 8am - 4pm)Training: 8 Weeks<hr /><h3>About the Role</h3>As a Customer Service Advisor, you will play a key role in supporting customers who may be experiencing issues with their accounts. Working within the Customer Service Team, you will provide empathetic and solution-focused service to help customers manage their accounts.<hr /><h3>Key Responsibilities</h3><ul><li>Engage with customers via phone and digital channels to discuss queries on customer accounts</li><li>Own customer contacts from the start through to resolution, ensuring customer satisfaction throughout</li><li>Accurately update in-house systems to reflect changes in customer accounts</li><li>Investigate queries to resolution and manage tasks effectively.</li></ul> <hr /><h3>Skills </h3><ul><li>Strong communication and interpersonal skills.</li><li>Ability to handle sensitive conversations with empathy and professionalism.</li><li>Experience in customer service or collections is desirable.</li><li>Ability to work on multiple IT systems.</li><li>Attention to detail.</li></ul> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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