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Customer Service Advisor
- Salary
- £13.37 - £15.68 per hour
Temporary Postal Worker - Barrow...
- Location
- Barrow-In-Furness, Cumbria
- Role Type
- Temporary
Job Details
- Published
- Location
- Whitehaven, Cumbria
- Role Type
- Temporary
- Salary
- Up to £14 per hour
Job Ref: JN -122025-126093_1765551943
Job Title: Customer Service Advisor
Location: Whitehaven (Office Based)
Contract Type: Ongoing Temporary
Pay Rate: £14 per hour (Monday-Saturday)
Shifts: Monday - Friday: 8am - 8pm (1 in 4 Saturdays 8am - 4pm)
Training: 8 Weeks
About the Role
As a Customer Service Advisor, you will play a key role in supporting customers who may be experiencing issues with their accounts. Working within the Customer Service Team, you will provide empathetic and solution-focused service to help customers manage their accounts.
Key Responsibilities
- Engage with customers via phone and digital channels to discuss queries on customer accounts
- Own customer contacts from the start through to resolution, ensuring customer satisfaction throughout
- Accurately update in-house systems to reflect changes in customer accounts
- Investigate queries to resolution and manage tasks effectively.
Skills & Experience
- Strong communication and interpersonal skills.
- Ability to handle sensitive conversations with empathy and professionalism.
- Experience in customer service or collections is desirable.
- Proficient in IT skills
- Attention to detail.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Apply now
Have a Question?
- Phone
- 0131 220 1255
What candidates say
I've worked at great companies and enjoyed trying out new roles and learning new skills.
