Customer Care Advisor

Customer Care Advisor

Location: Belper, United Kingdom

Contract: Full-time, Temporary

Pay Rate: £12.93 per hour

Shift Pattern: Monday to Friday, shifts starting anytime between 08:30 and 17:30

Are you passionate about delivering exceptional customer service and resolving issues effectively?

We're looking for Customer Care Advisors to join our client's team on a temporary basis and help provide world-class support to their customers.

What you'll do

• Take ownership of customer complaints, ensuring successful resolutions for both the customer and the business.
• Conduct thorough root-cause analysis and collaborate with internal departments to gather all necessary information.
• Manage incoming calls, emails, web-based and social media complaints, prioritising responses and maintaining case ownership.
• Provide clear, professional written communication and regular updates to customers and internal stakeholders.
• Work closely with the legal department when complaints escalate, ensuring compliance and accurate handling.
• Share insights and feedback to help improve processes and customer experience.

What we're looking for

• Level 3 qualification in Customer Service is preferable; GCSE grade 4 in English and Maths (or equivalent) is essential.
• Previous experience in customer service or complaint resolution, ideally in a fast-paced environment.
• Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools.
• Knowledge of consumer rights and related legislation is advantageous.
• Empathy, resilience, and a strong drive to deliver world-class service.
• Ability to manage multiple cases simultaneously while maintaining accuracy and professionalism.

If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.