We're hiring Pension Administrators to support the UK's largest Banking Group in Edinburgh. If you're caring, motivated, and ready to deliver outstanding customer service, this is your chance to shine! Role: Pension AdministratorDivision: Investment, Pensions &amp; Insurance (IP&amp;I)Location: Lloyds Banking Group, Princes Exchange, Edinburgh, EH3 9AQPay rate: £14.02 per hourContract: TemporaryStart Date: 26th January 2026 (this allows time for thorough pre-employment vetting, which is essential for working within a trusted financial institution.)Hours: Full time, 35 hours per weekWorking Pattern: 8am-6pm Monday to Friday on a shift-pattern basisHybrid working available after successful completion of training (up to 3 days working from home)Training: Full time for 6-8 weeks. What You'll Do:You'll handle complex enquiries with care and professionalism. You'll take ownership of customer queries, whether by phone or through core admin tasks, providing first-touch resolution whenever possible. Working within our IP&amp;I team, you'll play a vital role in supporting customers with life, pensions, investments, and insurance needs. What You'll Need:<ul><li>Experience speaking with customers and a genuine desire to do the right thing</li><li>Strong communication skills and a compassionate approach</li><li>Attention to detail and confidence using digital tools</li><li>Ability to spot opportunities to improve the customer journey</li></ul> Why join us?At Scottish Widows, we put customers at the heart of everything we do. You'll receive excellent training, work in a supportive team environment, and enjoy opportunities to grow your career. Join us and help millions of customers move forward with their futures. Selection Process:<ol><li>Screening call</li><li>Online registration</li><li>Behavioural assessment</li><li>Interview</li><li>Vetting</li></ol>Ready to make a difference?Apply now and be part of a team that values, care, collaboration, and your development.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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