Complaints Officer needed!Salary: £17.85 per hourLocation: Market Street, RG14Hours: Monday - Friday 8.30am - 5pm - 37 hours a weekTill March 2026Job Purpose To work as a members of the complaints and access to records team ; providing comprehensive admin support to the complaints and Access to Records ManagersMain Duties and Responsibilities<ul><li>To act as the first point of contact for customers making an Access to Records (SAR)</li><li>requestTo provide support in keeping up to date records of Subject Access to Records</li><li>To initiate the SARs process by requesting ID and any other necessary information</li><li>To keep customers informed about the progress of their request.</li><li>To have a basic understanding of the monitoring process in respect of SARs</li><li>To retrieve requested information from electronic systems and WBC paper archives.</li><li>To arrange the file into a suitable format in preparation for redaction</li><li>To make use of redaction software to carry out initial redaction</li><li>To produce a redacted file for Quality Assurance by a senior member of staff</li><li>To complete all work within statutory timescales</li></ul>Skills A friendly and approachable manner with customers Experience of using Windows and Microsoft Products GCSE minimum grade C in English Maths and ICT or equivalent Previous experience of administrative duties To be able to retrieve data accurately as required from a variety of manual and IT Systems Understanding of GDPRApply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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