Complaints Officer

Complaints Officer needed!

Salary: £17.85 per hour

Location: Market Street, RG14

Hours: Monday - Friday 8.30am - 5pm - 37 hours a week

Till March 2026

Job Purpose
To work as a members of the complaints and access to records team ; providing comprehensive
admin support to the complaints and Access to Records Managers

Main Duties and Responsibilities

• To act as the first point of contact for customers making an Access to Records (SAR)
• requestTo provide support in keeping up to date records of Subject Access to Records
• To initiate the SARs process by requesting ID and any other necessary information
• To keep customers informed about the progress of their request.
• To have a basic understanding of the monitoring process in respect of SARs
• To retrieve requested information from electronic systems and WBC paper archives.
• To arrange the file into a suitable format in preparation for redaction
• To make use of redaction software to carry out initial redaction
• To produce a redacted file for Quality Assurance by a senior member of staff
• To complete all work within statutory timescales

Skills
A friendly and approachable manner with customers
Experience of using Windows and Microsoft Products
GCSE minimum grade C in English Maths and ICT or equivalent
Previous experience of administrative duties
To be able to retrieve data accurately as required from a variety of manual and IT Systems
Understanding of GDPR

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.