Responsibilities: Tenancy Administration· Meet with tenants in person to sign tenancy/license agreements.· Issue and collect notices where required.· Maintain up-to-date key logs and oversee safe key storage. Property Standards &amp; Maintenance· Carry out routine inspections of properties and communal areas.· Report and follow up on maintenance issues with our head office team.· Monitor compliance items such as fire safety equipment and general condition. Tenant Liaison &amp; Support· Act as the main contact point for tenants on your patch for day-to-day queries.· Relay tenant feedback, concerns, or requests to the head office.· Provide basic guidance on housing processes and signpost to relevant support services where necessary. Security &amp; Safety· Respond to urgent issues such as damage, anti-social behaviour, or health and safety concerns.· Ensure empty or at-risk units are secure. Floating Coverage· Move between properties as needed to deal with ad-hoc issues, viewings, or inspections.· Provide cover for other areas during absence or peak demand. Candidate Requirements:<ul><li>Strong interpersonal skills - able to build rapport quickly and handle sensitive situations tactfully.</li><li>Good organisational skills and attention to detail.</li></ul>· Able to work independently, manage a varied workload, and travel between multiple sites.· Confident using email, spreadsheets, and basic property management systems.· Understanding of basic tenancy processes and property compliance requirements (desirable).Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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