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Inbound Sales & Customer Service Agent - Dutch Speaker

Salary
£14.10 - £18.50 per hour + Holiday pay

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Job Details

Published
Location
London
Role Type
Temporary
Salary
Up to £12.30 per hour
Job Ref: JN -112025-125488_1763549007

Inbound Sales & Customer Service Agent - Dutch Speaker

Location: Hybrid role with initial training on-site in London

Salary: £12.30 per hour + benefits

Commission: Uncapped commission structure, paid monthly (on-target earnings approx. £5,000 per year)

Hours: Full-time, 37.5 hours per week. Shifts between 8am-8pm Monday-Friday and 8am-5pm weekends (one weekend day every other week).

Progression: Opportunities to advance into roles such as Social Media, Training, Quality Support, and Team Management.

Role Overview:

We're seeking a Dutch-speaking customer service and sales professional to join a dynamic team supporting holiday bookings for European customers. You'll handle inbound calls, assist with service requests, and drive sales through understanding customer needs and upselling additional products.

Key Responsibilities:

  • Manage inbound calls for sales and service
  • Process booking changes, cancellations, and confirmations
  • Identify customer needs and generate sales
  • Upsell additional services and extended stays

Key Skills & Experience:

  • Fluent Dutch and English
  • Strong interpersonal and communication skills
  • Previous experience in customer service or sales (essential)
  • Ability to work in a fast-paced environment and meet KPIs
  • Resilient, detail-oriented, and motivated to achieve targets

Training & Benefits:

  • Full training provided (product, systems, sales techniques)
  • Life insurance, discounts, and perks
  • 20 days holiday + bank holidays
  • Career development opportunities including NVQs and apprenticeships

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Apply now

What candidates say

After retirement, I craved structure without the hassle of 'have to'. I’ve met like-minded people who enjoy staying busy.

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