Call Handler

Permanent Vacancy: Call Handler (Part Time)

Location: Hillington, Glasgow

Hours: Part Time, Monday & Friday (7:30am to 6:30pm)

Salary: £13,644 per annum

Benefits: Annual profit share bonus, private healthcare, pension scheme, death in service and more

Blue Arrow are currently recruiting for a Part Time Call Handler to join their client based in Hillington, Glasgow.

Key Skills Required

• Call Centre or similar customer service experience - first class communication skills, both written and oral
• Good keyboard skills
• An excellent telephone manner and attitude is essential
• A flexible and hard-working attitude, with a can do mind set
• Ability to work effectively as part of a team
• Good timekeeping and attendance record is essential

Main Duties

• In-bound telephone calls - answer, manage and triage business calls
• Raise ticket/job on internal platform ensuring all information is complete and correct and following the business guidelines, follow the process and pass the information out via SMS message or telephone call
• Making outbound calls to client sites and management of reported Incidents, offering support to client as and when required.
• Manage client email inbox and action any requests.
• Updating all internal documentation as required.
• Run Weekly Summary and Dashboard Reports and email to M&S Head Office

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.