Ticket Examiner - Motherwell - Full Time

Be the Face of Rail Travel - Join a Top Employer!

Looking for a career where every day makes a difference? This is your chance to join a four-times accredited Top Employer that kept the country moving during the pandemic and continues to play a vital role in connecting communities.

We're a leading organisation in the rail industry that values its people and creates a safe, inclusive workplace where you can thrive. Diversity and inclusion are at the heart of what we do-we welcome applications from young people, women, ethnically diverse communities, LGBT+ individuals, and people with disabilities. We don't want you to "fit in"-we want you to add to our culture.

The Role: On-Train Ticket Examiner

• Location: Motherwell
• Salary: £30,543 per annum after training (£21,193 during training)
• Contract: Permanent, Full-Time (35 hours per week)
• Shifts: Monday-Sunday, earliest start 04:19, latest finish 01:00
• Training: 7-day commercial training + 2-day induction

As a Ticket Examiner, you'll be the face of our organisation for thousands of passengers. Your mission? Deliver exceptional customer service, ensure safety and comfort, and handle ticketing with accuracy and professionalism.

What You'll Do

• Welcome passengers and create a first-class experience
• Check and issue tickets, handle cash and card transactions
• Assist passengers with disabilities (including using a portable ramp up to 15kg)
• Stay calm and proactive when managing overcrowding or unexpected situations

What We're Looking For

• Customer-facing experience and confidence with cash handling
• A true people person who thrives on helping others
• Ability to think on your feet and resolve issues constructively
• Strong communication skills and integrity in everything you do

No rail experience? No problem! We'll provide comprehensive training in customer service, commercial skills, first aid, fire safety, disability awareness, and conflict management.

Why Join Us?

• Competitive salary + 3% commission on ticket sales
• Final Salary Pension Scheme
• Free and discounted rail travel for you and your family
• Generous holiday allowance
• Access to Hapi benefits package

Selection Process

• Microsoft Teams interview
• Final interview
• Medical questionnaire, references, Disclosure Scotland clearance, and a 6-month probation period

Medical & fitness standards apply due to rail safety requirements.

✅ Ready to start a career where you make a real impact every day? Apply now and help us keep people moving!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.