Lead Works Planner required!Salary: £19.32 to £19.81 per hourLocation: CambridgeHours: Monday - Friday 9am - 5pmTill May 2026In this role you will 1. Lead the work planning team, including mentoring and guiding work planners and administrative staff to achieve high standards of service delivery. 2. Lead initiatives to improve work planning processes to enhance operational efficiency, and elevate customer satisfaction, staying updated on industry best practice and regulatory requirements. 3. Deputise for the Service Improvement Manager, including working together to ensure effective use of resources across the team to achieve high standards of service delivery. 4. Provide oversight of work allocation, ensuring the most efficient use of resources within the team and subcontractors / suppliers, making informed decisions to manage workload distribution, especially during emergencies or high-demand periods. 5. Develop and implement robust plans and processes for effective work allocation, taking into account resource availability, priority levels, and customer demands. 6. Set and monitor key performance indicators (KPIs) for the team and ensure service delivery aligns with organisational goals. 7. Regularly analyse performance data, customer feedback, and job completion metrics to identify trends and recommend improvements. 8. Act as the senior point of contact for escalated customer complaints and queries, ensuring swift and satisfactory resolutions. 9. Work collaboratively with internal teams, including repairs and maintenance, housing management and customer services, to resolve complex inquiries. 10. Ensure all works, including subcontractor jobs, are accurately recorded, monitored, and completed within agreed timeframes and budgets. 11. Oversee the preparation of detailed statistical and performance reports, providing insights and recommendations for service improvement to senior management. 12. Manage sensitive and confidential information, ensuring accurate and timely reporting to support decision-making processes. 13. Coordinate with the Stores function to ensure materials and equipmentSeeking experienced candidate with background in social housing sector, housing maintenance who is local and prepared to be onsite 3-4 days a week between 9-5pm, some home working possible depending on service need. Must have strong line management skills. Apply today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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