Customer Service Advisor

Job Role: Customer Service Advisor- BT

Location: Belfast- onsite

Salary: £13.42 plus unsociable working premiums- payable per hour

Hours: Full time- 37.5 hours (5 x 7.5 hours shifts per week)

Shift Pattern:

Option 1- Week 1&2 - hours between 06:00 to 17:00; Week 3&4 - hours between 12:00 to 23:00

Option 2- Week 1&2 - hours between 08:00 to 19:00; Week 3&4 - hours between 12:00 to 23:00

- Training is provided; hours will fall between days and evenings. 100% attendance required for training period.

- Start Date: 24/11/2025

- This will be an ongoing temporary role becoming permanent, for the right candidates.

- All applications will be subject to pre-employment and referencing checks, inclusive of Access NI.

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

You'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations.

As a 999 Call Handler you will demonstrate:

* Successful Communication and Active Listening skills

* Critical thinking whilst working under pressure, to support others with empathy

* A caring nature to support individuals in their most critical time of need

* Emotional Intelligence and Heightened Self & Social Awareness

* Good standards of literacy and IT skills with a diligent nature

There will also be development and further training opportunities- you could be upskilled to support Relay UK services. This service enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling.

If you're seeking a worthwhile role where you can be proud each day in the fact that you've helped someone in need, apply today and become part of a team that truly makes a difference!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.