<h3><strong>Job Title:</strong> Multilingual Customer Experience Consultant (English &amp; German Speaking)</h3><p><strong>Salary:</strong> £12.65 per hour + bonus (OTE)</p><p><strong>Location:</strong> Hybrid (Office presence required for training and business needs)</p><p><strong>Shifts:</strong> Rotational schedule between 8:00am and 8:00pm, Monday to Saturday</p><hr /><h3><strong>Role Purpose</strong></h3><p>We are looking for a Multilingual Customer Experience Consultant to deliver exceptional support to customers across multiple channels, including phone, email, and live chat. You will be part of a dynamic team focused on providing personalised solutions and ensuring high levels of customer satisfaction.</p><hr /><h3><strong>Key Responsibilities</strong></h3><ul><li>Respond promptly and professionally to customer enquiries via phone, email, and chat.</li><li>Represent the company in a positive and professional manner at all times.</li><li>Work closely with team leaders to meet service level agreements and performance targets.</li><li>Identify opportunities to improve processes and enhance customer experience.</li><li>Maintain accurate records and adhere to compliance standards.</li><li>Demonstrate flexibility to work within agreed shift patterns, including evenings and weekends when required.</li><li>Contribute to a positive team environment and support colleagues as needed.</li></ul><hr /><h3><strong>Skills &amp; Experience</strong></h3><ul><li>Fluent in English and German (both written and spoken).</li><li>Excellent communication skills and telephone manner.</li><li>Strong numeracy and literacy skills.</li><li>Good problem-solving and decision-making abilities.</li><li>Previous experience in a contact centre or customer service environment (desirable).</li><li>Ability to work independently and as part of a team.</li></ul><hr /><h3><strong>Working Model</strong></h3><ul><li>Hybrid working with the majority of tasks completed remotely.</li><li>Office attendance required for training, coaching, and business meetings.</li></ul><hr /><h3><strong>Development Opportunities</strong></h3><p>We encourage growth and development within the role, offering opportunities to progress and take on additional responsibilities over time.</p><p>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.</p>

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