Customer Service Agent (B2B)

Blue Arrow Edinburgh are recruiting for a Full Time Customer Service Agent (B2B).

Please note that this is a 12 month FTC.

Shifts are Monday to Friday - 8am-3.30pm (8-4pm on Thursdays)

Hybrid working, 50/50 split

About the company

Our client strives to put their customers at the heart of everything that they do. They understand that the services they provide are essential to our daily lives. When business customers need a helping hand, they ensure they have the right people to confidently manage all issues to a successful resolution.

In this role you will provide customer service through a variety of different communication channels including telephone, email and social media. As a customer service advisor, you will be the first point of contact for our business customer's enquiries.

Essential Skills, Knowledge & Behaviour

You will be trained on everything you need to know about the services provided, but we're looking for enthusiastic, positive individuals who are natural at providing an excellent customer experience.

* You will need the ability to work in an organised, professional manner, providing high levels of customer service in all verbal and written communications.

* You must be able to deliver strong communication skills and have the flexibility to work efficiently, both as part of a team, and individually.

* You must be able to react calmly, and be able to assess situations with both understanding and objectivity, showing patience and professionalism in any scenario.

* You must be able to demonstrate empathy for the customer and be able take responsive action to resolve customer queries.

* Through accurately recording customer information, you will be required to demonstrate critical thinking skills, by checking relevant historical information, and using our systems to allocate resources

* You will be required to effectively and concisely answer business customer queries with good spelling and word choice.

The Next Stage:

If you are interested in the above and feel you can meet the requirements - please apply below and we will aim to process your application as quickly as possible.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.